Experience

Nashville Adult Literacy Council

• United States
• Education Administration Programs
• 1 - 100 Employee

• CEO

  • 2016 - Present

  Greater Nashville Area, TN The Nashville Adult Literacy Council helps adults to improve their reading and English skills, thereby improving our community. Currently, one in five Nashville adults live with the lowest reading levels. NALC is essential to the educational gains of adults across Nashville and helps build a community of adults empowered through literacy.



Matrix Medical Network

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President of Account Management

  • 2013 - 2015

  Exceeded client expectations through quality delivery of Medicare Risk Adjustment services. Managed a team of Account Directors to implement new clients, resolve client issues, and ensure the company’s obligations to its clients are fulfilled. Oversaw the creation and delivery of comprehensive account plans, ongoing updates, and subsequent analysis and reporting on performance. Identified and communicated potential solutions that help solve client issues. Served as the liaison between internal… Show more Exceeded client expectations through quality delivery of Medicare Risk Adjustment services. Managed a team of Account Directors to implement new clients, resolve client issues, and ensure the company’s obligations to its clients are fulfilled. Oversaw the creation and delivery of comprehensive account plans, ongoing updates, and subsequent analysis and reporting on performance. Identified and communicated potential solutions that help solve client issues. Served as the liaison between internal functional departments and the client. Show less



W Squared

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Vice President, Healthcare Strategy

  • 2010 - 2013

  Led strategic initiatives and project management objectives while contributing to sales, revenue projections, account management and resource allocation. Researched and designed programs for the technology-oriented portions of Healthcare Reform, including Electronic Health Records, Meaningful Use and e-Prescribing. Watchful toward emerging healthcare areas, such as Patient Centered Medical Home (PCMH) and Accountable Care Organizations (ACO).



Benefitfocus

• United States
• Software Development
• 700 & Above Employee

• Solution Engineer

  • 2009 - 2010

  Served as functional and technical expert for products, tools and services during sales engagements with prospective clients. Conducted onsite and remote demonstrations of products with Sales Account Executives for clients’ human resource administrators and executives. Contributed product-related responses to RFP documents.



Healthways

• India
• Dairy
• 1 - 100 Employee

• Senior Account Executive

  • 2005 - 2009

  Promoted to Senior Account Executive after successfully fulfilling duties as an Internal Communications Analyst, including three major, strategic internal company events and a quarterly New Colleague Orientation with double its previous capacity. Nurtured and developed the overall business relationship with 10-20 accounts at a time. Initiated effective planning and meeting management to establish best practices for wellness products, such as telephonic health coaching, web-based wellness… Show more Promoted to Senior Account Executive after successfully fulfilling duties as an Internal Communications Analyst, including three major, strategic internal company events and a quarterly New Colleague Orientation with double its previous capacity. Nurtured and developed the overall business relationship with 10-20 accounts at a time. Initiated effective planning and meeting management to establish best practices for wellness products, such as telephonic health coaching, web-based wellness, biometric screenings and health risk assessments. Orchestrated multiple implementations for on-time project and report delivery. Created and executed solutions associated with new processes, products and clients. Show less



Tennessee Department of Education

• United States
• Education Administration Programs
• 200 - 300 Employee

• Communications Director

  • 2003 - 2005

  Managed communications staff and served as primary media contact for the department. Organized media involvement and developed messages for all major announcements, including the release of test scores, report cards and No Child Left Behind results, which all must be closely coordinated with federal and local officials, as well as special interest groups. Informed and advised the governor’s office on any possible communications crises. Designed, wrote and/or edited all departmental press… Show more Managed communications staff and served as primary media contact for the department. Organized media involvement and developed messages for all major announcements, including the release of test scores, report cards and No Child Left Behind results, which all must be closely coordinated with federal and local officials, as well as special interest groups. Informed and advised the governor’s office on any possible communications crises. Designed, wrote and/or edited all departmental press releases and media advisories. Show less



Nashville/Metro Planning Department

• Communications Officer

  • 2002 - 2003

  Designed, wrote and edited department newsletters, brochures and annual reports. Received and directed media contacts. Prepared news releases and media packets. Tracked and archived all media articles for quick research and reference. Wrote and edited columns and presentations for executive director.



Tennessee Department of Environment and Conservation

• United States
• Government Administration
• 300 - 400 Employee

• Public Information Officer

  • 1999 - 2002

  Prepared strategies and talking points for the commissioner and governor on environmental issues. Wrote news releases for statewide media. Led state personnel on media encounters and public perception. Planned, managed and organized press conferences and interviews including statewide initiatives, enforcement against environmental violators and beautification awards. Eventually transferred in January 2002 to work on special projects for the commissioner, primarily to create standardized public… Show more Prepared strategies and talking points for the commissioner and governor on environmental issues. Wrote news releases for statewide media. Led state personnel on media encounters and public perception. Planned, managed and organized press conferences and interviews including statewide initiatives, enforcement against environmental violators and beautification awards. Eventually transferred in January 2002 to work on special projects for the commissioner, primarily to create standardized public participation procedures for all environmental permits. Show less



WLAC AM Radio

• Anchor/Reporter/Co-Host

  • 1998 - 1999

  Conducted interviews, cut soundbites, wrote stories and produced series. Co-hosted "Nashville this Morning." Awarded "Best Series" from Associated Press.