Experience

SCOPE Eyecare & Healthcare

• Ireland
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Office & Customer Care Manager UK

  • Feb 2022 - Present

• Senior Customer Care Assistant

  • Jan 2017 - Mar 2022

  Key Responsibilities · Providing first class customer service to existing, new and potential clients via the phone and e-mail.· Booking conference rooms for various events· Liaising with other team members and coordinating Rep stock allocations from our warehouse · Various sales reporting on Microsoft excel.· Day to day office Operations – Sending out samples, packing up for large exhibitions, sending out customer orders, · Customer / Client phone & web enquiries - maintain database, record messages, take orders and process · Recording all cheques and expenses received and processing accordingly. Show less



Care2Give Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Campaign Support Administrator

  • Nov 2014 - Jan 2017

  Care2Give is an established and successful face-to-face fundraising agency specialising in the recruitment of long term charity supporters. • Coordinating the successful resolution of all client complaints. • Coordinating private site territory with third parties. • Allocating, tracking and distributing allocated territory/sites to be worked by marketing offices across the UK. • Working closely with internal departments to ensure all territory requirements and licensing needs are met. • Liaising and negotiating with external agencies to secure territory. • Analyzing quality/performance data and communicating this both internally and externally. • Processing licenses with local councils and police forces • Monitoring sector regulation changes and updating policies, processes and procedures accordingly Show less



Mountain Range Restaurants

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• General Manager

  • Jun 2007 - Sep 2014

  Initially appointed as assistant to the general manager, then promoted to general manager in May 2012. Responsible for managing a team of over 30 staff. My overarching responsibilities are:- • Responsible for the management of a 120 seat restaurant, takings of around £20,000 per week. • Hiring, training and supervision of bar and waiting staff. • Schedule management rotas and deal with licensing issues. • Organise and partake in regular reviews and meetings with suppliers. • Arranging and finalising various functions for up to 200 people. • Heavily involved with the set up and opening of a new site for the Mountain Range group. As part of this I arranged all suppliers needed and the new site’s social media marketing. • Assisting the CEO at head office with the company loyalty scheme, direct marketing and liaising with various site managers to ensure all restaurants were fully equipped, running smoothly and meeting targets. • In Jan 2014 I was given the additional responsibility of Social Media Executive for the Mountain Range group. In this role I am in sole charge of the loyalty scheme and all marketing for the brand, updating the website and social media channels. In this role I lead of team of 5 executives, organising the day-to-day running of the department. • Heavily involved with customer care issues, including filtering feedback, dealing with enquiries and ensuring all customer complaints are dealt with. Show less



The Royal British Legion

• United Kingdom
• Entertainment

• Bar Supervisor

  • May 2005 - Jun 2007

  • Supervisor for an independent Social Club taking over £9k per week. • Support for and covering for the management team. • Overseeing members of staff, rota management, inventory & stock control, and daily accounting. • Liaising with suppliers to ensure smooth and efficient running of the club. • Assisting the club secretary with membership applications, renewals and any issues that members were having. • Assisting the committee with planned events, music nights and fundraising for The Poppy Appeal Show less



BIG

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Executive

  • Jun 2005 - Aug 2006

  • Provided coordination support to a business merchandise sales team of 10 people, 2 of whom worked out of the office permanently. • Selling business stationary to major international clients such as BMW, TNT and the Post Office. • Ensuring daily communication between the office based staff, sales team and the manufacturing team based in Ipswich and ensuring it occurred at specific and convenient times for all. • Provided a central point of contact for respective account managers. • Administration support to the team. • Liaising with internal departments ensuring internal and external commitments were met by my team. • Being first point of call for all clients when issues occurred. In this role I developed excellent customer service skills and an ability to quickly resolve issues and ensure customer commitment. Show less



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Guest Supervisor

  • Mar 2001 - Jan 2005

  • Coordination of all bookings for both pre-booked and walk-in customers. • Event management for large scale parties and meetings. • Rota management and ensuring the restaurant was staffed to appropriate levels depending on the business needs. • Training all new staff within my department and organising refresher training for all existing staff. • Liaising with customers with their events and meetings. • Assisting the management team with everyday tasks & attending the weekly planning meetings. Show less