Real Estate Manager

• Sep 2021 - Present

● Assist in the financial analysis of operational performance of the existing portfolio to identify trends and opportunities to enhance returns. ● Perform weekly site level visits of the asset and tenant spaces to ensure compliance with leases and the proper upkeep of the property. ● Provide excellent tenant service. Respond to tenant request/grievances in a timely and courteous manner. ● Vendor set-up and contract coordination. ● Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures. Show less

Senior Marketing Analyst

• Sep 2021 - May 2023

Expertise in coordinating paid and earned media campaigns (SEM, SEO, display, email, social) that will be leveraged in the targeting and engagement of our audience. Direct responsibility for the marketing, advertising, promotional materials, and budget aspects of your designated portfolio of Dominium properties. Serve as a partner with the VP/RM to develop and assess the portfolio’s day-to-day marketing operations, budgetary goals, and current/future occupancy trends. Assist in the marketing and leasing components of the annual budget. Recommendations to be based upon occupancy goals, financing parameters (Sec 42 guidelines, Sec 8, etc.), market conditions, and economic trends. Provide feedback on the physical aspect of the site including but not limited to; common areas, office condition/layout, exterior condition/curb appeal, clubhouse, and signage. Analyze the effectiveness of each marketing or advertising source by reviewing traffic reports, Yardi reports and SafeRent. Make recommendations for campaign adjustments as needed. Notify site staff of changes and provide copies of ad changes for each marketing campaign. Develop and manage property websites, including domain name acquisition, content, imagery, and branding. Review leasing shop reports along with the VP/RM/AM quarterly and makes recommendations on training needs for the site staff in effective marketing and leasing techniques. Meet with vendors as needed to review proposals for new opportunities and determine cost-effectiveness. Present opportunities to VP/RM/AM with suggestions on implementation, effectiveness, and success measures. Show less

Property Manager

• Dec 2019 - Aug 2021

• Manage high quality on-site staff through implementation of effective recruitment, training, coaching, and development programs. • Direct entire Turn process per company policies and procedures. • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. • Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy. • Develop yearly operating budgets/forecasts. Achieve highest possible net operating income through implementation of effective cost control and revenue improvement programs. Show less

Assistant Community Manager

• May 2018 - Dec 2019

• Works with management in maintaining and adjusting rates, monthly renewal rates, and incentives • Direct and coordinates activities of leasing staff engaged in marketing and leasing of apartment units and community • Performs evictions, utility cut-offs and landlord liens as required on delinquent rent • Reviews and codes all invoice for payment • Processes all forms, reports, and administrative information • Works with management in maintaining and adjusting rates, monthly renewal rates, and incentives • Direct and coordinates activities of leasing staff engaged in marketing and leasing of apartment units and community • Performs evictions, utility cut-offs and landlord liens as required on delinquent rent • Reviews and codes all invoice for payment • Processes all forms, reports, and administrative information

• Jan 2016 - May 2018

• Trained and motivated leasing staff during bi-monthly training• Monitor renewals; Distribute and follow up on renewals• Check figures, postings and documents for correct entry, mathematical errors, and proper codes• Prepare, review, and close financial books for property on a monthly basis

• Mar 2014 - Jan 2016

Greet prospects and qualify by covering all criteria (ask questions; utilizecompleted guest cards, etc.).Demonstrate community and apartment/model and apply product knowledge toclients' needs by communicating the features and benefits; close the sale.Update availability report, process applications for approvals. i.e., credit check,rental history, etc.)Submit processed applications to the Property Manager for approval.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close saleagain.If unable to help prospect, refer them to sister communities to meet prospect'sneeds. Show less

Leasing Manager

• Jan 2013 - Mar 2014

• Develop and maintained first class customer service relationships with prospects and residents. • Monitor outstanding work orders, and communicated with maintenance staff to ensure 24-hour guarantee. • Update availability reports, process applications for approvals. (Run credit check, backgrounds, rental history, etc.) • Responsible for maintenance of the grounds, unit walks, and office moral • Develop and maintained first class customer service relationships with prospects and residents. • Monitor outstanding work orders, and communicated with maintenance staff to ensure 24-hour guarantee. • Update availability reports, process applications for approvals. (Run credit check, backgrounds, rental history, etc.) • Responsible for maintenance of the grounds, unit walks, and office moral

Sales And Leasing Consultant

• Mar 2012 - Jan 2013