System Engineer

• Aug 2017 - Present

Barista, Bartender, Waitress

• Sep 2013 - Feb 2018

Duties: • Worked as part of changing teams to help provide outstanding customer service • Handled customers under pressure, and served everyone in a professional manner • Firsthand experience with point of sale system, credit card machine and cash register • Operated the Squires Loft Docklands Facebook page and passed on feedback • Attended team meeting to share and discuss ideas of improving team performance • Participated in training sessions to improve knowledge about products being sold • Developed barista/bartending skills and worked calmly under pressure • Highly skilled in taking orders and understood every facet of the menu • Efficiently opened and closed the floor and the bar • Worked autonomously and effectively • Adept at standing for long periods of time and carrying multiple, heavy plates Achievements as a Waitress/Bartender/Barista: • Developed a range of skills, including the ability to upsell, developed the skill to work more confidently and efficiently, developed excellent customer service skills and became highly efficient in taking orders and running drinks and food.

Market Researcher

• 2011 - 2012

Duties: • Conducted qualitative or quantitative surveys over the phone for various clients/business • Handled queries about the customer feedback surveys in a professional manner • Created further interest in the clients’ services and products offered • Collected and input survey data into customer database • Updated databases with changes to the details and status customers • Attended team meeting to share and discuss ideas of improving team performance • Participated into training and up skilling to improve customer service and call handling skills Achievements as a Market Researcher: • Obtained a more successful rate of completed surveys after three months, from an average of five, to an average of twelve.

Aftercare Assistant

• Apr 2009 - Nov 2009

Duties: • Worked with children aged three to six years old • Helped supervise the children and was responsible for their safety and well-being • Cooperated with parents when they came to pick their children up • Made up fun activities and engaged with children to keep them entertained • Worked side by side with the aftercare teachers to ensure everything ran smoothly Duties: • Worked with children aged three to six years old • Helped supervise the children and was responsible for their safety and well-being • Cooperated with parents when they came to pick their children up • Made up fun activities and engaged with children to keep them entertained • Worked side by side with the aftercare teachers to ensure everything ran smoothly