Experience

Cars.com

• United States
• Internet Publishing
• 700 & Above Employee

• Regional Sales Manager-Inside Sales

  • Jun 2022 - Present

  Grow revenue and exceed sales goals in markets throughout the country. Develop a first-class sales organization that epitomizes our brand to customers. Attain monthly revenue and retention sales objectives. Coach personnel on how to effectively service and maintain large customer base.

• Customer Retention Manager

  • Apr 2019 - Jun 2022

  Effectively coordinate with sales leadership and sales team to address dealer cancellation reasons. Develop monthly save rate forecast based on projected cancellations. Plan and execute custom retention programs and activities in accordance with the needs of each sales team. Lead ‘war room’ strategy meetings for teams with diverse skills, talents, and levels of experience. Accountable for accurate and timely reporting of retention status to all stakeholders. Evolve reporting for enhanced save rate tracking used by sales manager and sales director. Actively coach customer success and sales teams on providing value for given dealer customers.

• Field Account Manager

  • Jan 2019 - Apr 2019

  Earn loyal relationships with our dealer partners and maintain an air tight partnership with my Account Executives. Discover and qualify new digital marketing investment opportunities. Expertise in retention techniques and company product/service offerings

• Customer Success Representative

  • Sep 2017 - Jan 2019

  Effective as a cross-functional contributor across departments, to ensure we provide excellent customer service to our dealer partners. Specialized in high-risk and pending cancellations, in addition to growing the top 50 accounts in the territory. Identified up sells and increased revenue with our dealer partners. Project manager for west coast cancellation and ROI retention analysis process.

• Sales Consultant

  • Jun 2012 - Sep 2017

  Develop and aggressively grow sales through prospecting and smart calling. Maintain relationships with current customers through effective account management and service. Advise current and prospect customers on beneficial solutions for their business. Ensure customer satisfaction by immediate response to inquiries and real time updates on business practices. Proactively market company to customers and prospects and convey the advantages of our services for their business. Provided consultation and market insights to dealer partners while effectively communicating and promoting our value proposition. Developed and executed growth plans that offer value-based solutions. Bay Area sales team subject-matter expert for Salesforce.

• Dealer Experience Consultant

  • Aug 2011 - May 2012

  Provided ongoing consultation to several accounts across multiple geographies while also supporting internal customers. Provided World Class Customer Service via phone and email contacting 100% of assigned customers on a monthly basis as well as providing intermediate technical support. Worked cross-functionally to handle daily request to assist with market growth and retention.

• Fulfillment Coordinator

  • May 2010 - Aug 2011

  Completed the fulfillment process for our customers quickly and accurately while providing world class customer service. Resolved issues daily through strong, positive written and verbal communication with an emphasis on coordinating steps toward resolution. Coordinated with the Major Account Team to assist in the correct processing of Major Account Group enrollments and created job-aide for fulfillment team that provided specific detail instructions for each of the twenty Major Account Groups.