Experience

KHAFRA (KHAFRA Engineering Consultants, Inc.)

• United States
• Civil Engineering
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2012 - Present

  I have experience scheduling appointments and providing customer service for gas,electric and water meter upgrades for the states of Pennsylvania, Maryland and Maine. I enjoy helping customers I am empathetic to their questions and concerns, I am detail oriented and with my acting skills, I have a soothing voice which helps put customers at ease. I have experience scheduling appointments and providing customer service for gas,electric and water meter upgrades for the states of Pennsylvania, Maryland and Maine. I enjoy helping customers I am empathetic to their questions and concerns, I am detail oriented and with my acting skills, I have a soothing voice which helps put customers at ease.



Crozer-Chester Medical Center, Upland, PA 19013

• Clerical Representative

  • 1979 - 2012

  I provided customer service to nursing floors, physicians, social workers, insurance companies, patients, DME and Home Care companies and the public. Performed data entry functions on our denial database and for patient pre-certifications, performed patient registrations, lab specimen processing and reporting of lab reports both verbally and in writing to nursing floors and Dr's offices. Typing and mailing of appeal letters and charts to appropriate insurance companies, Basic maintenance and troubleshooting of office equipment, answering phones, taking and distribution of messages to the appropriate parties and ordering office supplies. I also was responsible for filing, purging, archiving and later scanning in the EDM system all paperwork