Kim Francis

Customer Success Specialist at ETS Global B.V.
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Contact Information
us****@****om
(386) 825-5501
Location
Amsterdam, North Holland, Netherlands, NL
Languages
  • French Native or bilingual proficiency
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
  • Dutch Elementary proficiency

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Experience

    • Netherlands
    • Education Management
    • 100 - 200 Employee
    • Customer Success Specialist
      • Jul 2022 - Present

    • Netherlands
    • Retail
    • 700 & Above Employee
    • Customer Service Representative - French Speaking
      • Dec 2021 - Jun 2022

    • Founder
      • Nov 2017 - Dec 2019

      Non-Profit Foundation – Foster Based, helping the Stray dogs of Lebanon Rescue missions with rehabilitation & rehoming through adoption. With expansion of Network with Canada (Toronto), USA (New York) and the Netherlands. Non-Profit Foundation – Foster Based, helping the Stray dogs of Lebanon Rescue missions with rehabilitation & rehoming through adoption. With expansion of Network with Canada (Toronto), USA (New York) and the Netherlands.

    • Lebanon
    • Manufacturing
    • Executive Assistant
      • Jun 2011 - Dec 2019

      - Management of the day-to-day operations of the office. - Supervising and training a team of three administrative assistants, and a team of four salespersons. - Communication with other departments (technical, finance, stock). - Office work (arranging calls, meetings, schedules) - Administrative work (reports, internal documents, proposals, collections, Invoicing, financial bookkeeping, data Entry, contract renewals - Implementing of the ISO quality management procedure within the company with executing the Internal Audit. - Following up on the customer service and claims Show less

    • Wardrobe Stylist
      • Jun 2009 - Aug 2016

      Freelance projects as a wardrobe stylist and consultant in TVC, movies, video clips and photoshoots Freelance projects as a wardrobe stylist and consultant in TVC, movies, video clips and photoshoots

    • Lebanon
    • Retail
    • 300 - 400 Employee
    • Manager at ABC Franchise Group
      • Jan 2010 - Jul 2011

      FASHION RETAIL : - ABC sal, ABC franchising, Beirut souks-Downtown ( January 2010 – June 2011 ) Assistant Shop Manager January 2010 : In Rotation between TOMMY HILFIGER, CAROLL, KOOKAI, MAJE, MINELLI. February 2010 till March 2010 : Acting as a shop manager in CAROLL. March 2010 till June 2011: DESIGUAL • Opening of Desigual in Lebanon – Beirut Souks Branch • Opening of Desigual – ABC Achrafieh Branch Shop Responsible ( acting as area manager for the 2 shops ) * Control Cash Operations and Shop Expenses *Apply all In-store promotion activities *Stock Responsible *Inventories, Transfers, Receiving merchandise ( using MMS service, PAXAR)*Order Shipments: Choosing the items for the New collection, Equipments and Replenishment *Training for sales people, Brand awarness, selling techniques and monthly evaluation. *Visual Merchandising *Accounting and financial Reports *training for shop managers in ABC franchising team *Customer service *communication process with customers through fidelity cards and discount programms Show less

    • Wardrobe Stylist
      • Jun 2009 - Jan 2010

Education

  • ESMOD École Supérieure des Arts et techniques de la Mode
    Fashion Design and Pattern Maker, Fashion/Apparel Design
    2006 - 2009
  • Notre Dame de Nazareth
    Bachelor of Litterature ( languages option )
    1992 - 2006

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