Kim Francis
Customer Success Specialist at ETS Global B.V.- Claim this Profile
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French Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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Dutch Elementary proficiency
Topline Score
Bio
Experience
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ETS Global B.V.
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Netherlands
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Education Management
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100 - 200 Employee
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Customer Success Specialist
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Jul 2022 - Present
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bol
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Netherlands
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Retail
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700 & Above Employee
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Customer Service Representative - French Speaking
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Dec 2021 - Jun 2022
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THE STRAYS - LB
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Lebanon
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Founder
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Nov 2017 - Dec 2019
Non-Profit Foundation – Foster Based, helping the Stray dogs of Lebanon Rescue missions with rehabilitation & rehoming through adoption. With expansion of Network with Canada (Toronto), USA (New York) and the Netherlands. Non-Profit Foundation – Foster Based, helping the Stray dogs of Lebanon Rescue missions with rehabilitation & rehoming through adoption. With expansion of Network with Canada (Toronto), USA (New York) and the Netherlands.
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Maison de la Sécurité sarl
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Lebanon
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Manufacturing
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Executive Assistant
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Jun 2011 - Dec 2019
- Management of the day-to-day operations of the office. - Supervising and training a team of three administrative assistants, and a team of four salespersons. - Communication with other departments (technical, finance, stock). - Office work (arranging calls, meetings, schedules) - Administrative work (reports, internal documents, proposals, collections, Invoicing, financial bookkeeping, data Entry, contract renewals - Implementing of the ISO quality management procedure within the company with executing the Internal Audit. - Following up on the customer service and claims Show less
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Wardrobe Stylist
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Jun 2009 - Aug 2016
Freelance projects as a wardrobe stylist and consultant in TVC, movies, video clips and photoshoots Freelance projects as a wardrobe stylist and consultant in TVC, movies, video clips and photoshoots
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ABC Lebanon
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Lebanon
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Retail
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300 - 400 Employee
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Manager at ABC Franchise Group
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Jan 2010 - Jul 2011
FASHION RETAIL : - ABC sal, ABC franchising, Beirut souks-Downtown ( January 2010 – June 2011 ) Assistant Shop Manager January 2010 : In Rotation between TOMMY HILFIGER, CAROLL, KOOKAI, MAJE, MINELLI. February 2010 till March 2010 : Acting as a shop manager in CAROLL. March 2010 till June 2011: DESIGUAL • Opening of Desigual in Lebanon – Beirut Souks Branch • Opening of Desigual – ABC Achrafieh Branch Shop Responsible ( acting as area manager for the 2 shops ) * Control Cash Operations and Shop Expenses *Apply all In-store promotion activities *Stock Responsible *Inventories, Transfers, Receiving merchandise ( using MMS service, PAXAR)*Order Shipments: Choosing the items for the New collection, Equipments and Replenishment *Training for sales people, Brand awarness, selling techniques and monthly evaluation. *Visual Merchandising *Accounting and financial Reports *training for shop managers in ABC franchising team *Customer service *communication process with customers through fidelity cards and discount programms Show less
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SIGNATURE PRODUCTIONS
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Beirut
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Wardrobe Stylist
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Jun 2009 - Jan 2010
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Education
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ESMOD École Supérieure des Arts et techniques de la Mode
Fashion Design and Pattern Maker, Fashion/Apparel Design -
Notre Dame de Nazareth
Bachelor of Litterature ( languages option )