Experience

VIP Home Services Australia

• Australia
• Consumer Services
• 1 - 100 Employee

• NSW Operations and Sales Manager

  • Oct 2023 - Present



KC Products and Holdings - VIP Commercial Cleaning

• Western Sydney and Central Coast NSw\W

• Company Owner

  • Oct 2018 - Present

  I own/operate/manage two successful teams of Commercial Cleaners in Western Sydney and the Central Coast NSW Specialising in Medical Clinics and all industries. I own/operate/manage two successful teams of Commercial Cleaners in Western Sydney and the Central Coast NSW Specialising in Medical Clinics and all industries.



Integrated Packaging

• Australia
• Packaging & Containers
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2018 - Sep 2022



Viscofan Globus Australia Pty Limited

• Australia
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2015 - Sep 2022



ReSound

• Denmark
• Medical Equipment Manufacturing
• 700 & Above Employee

• Logistics Customer Service Manager

  • Jan 2011 - Nov 2014

  Managing day to day operations of the Logistics Department, including Order Management, Inventory, and Customer Service teams to ensure transactional accuracy, management of stock levels, monitoring trends, ensuring SLA’s are met. Managing day to day operations of the supply chain, liaising closely with suppliers to ensure stock levels are accurate, with production team to resolve fulfilment issues Additional responsibilities covered: develop systems to improve customer satisfaction, within Logistics, Customer Service and Production. Conduct training for CSO staff on CRM systems in Sydney and New Zealand. Show less



Wolters Kluwer Tax & Accounting US

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Fulfillment Manager

  • Mar 1998 - Sep 2010

  Managing day to day operations of the Order Management, Data Management and Major Client Service Management teams in Sydney and Malaysia office for up to 12 operating companies in the Asia Pacific Region including: revenue capture, transactional accuracy, stock levels, issue close, ensuring SLAs are met, monitor audit reports, facilitate Quality Improvement workshops using the Phillip Crosby Philosophy Managing day to day operations of the supply chain, liaising closely with warehouse/suppliers and operation and Finance managers across the Asia Pacific region to ensure stock levels were accurate ,resolve fulfilment issues and analyse financial reporting This included working with all level of business partners to ensure new product and processes were correctly implemented into systems and complied with business rules to ensure there was no negative impact to the end customer. Additional responsibilities covered: Develop UAT test cases and manage OMS testing for upgrades and integration, conduct training for CRM staff on OMS and CRM systems in Sydney, Malaysia and China. Show less



Westmead Hospital

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Western Sydney Area Health

  • Mar 1989 - Mar 1998

  Front desk duties, addressing inbound customer queries, making appointments and bookings also administrative aspects such as; filing, typing of reports/letters and policies, as well as co-ordinating casual nursing and interpreter staff across the five major hospitals in the Western Sydney Area Front desk duties, addressing inbound customer queries, making appointments and bookings also administrative aspects such as; filing, typing of reports/letters and policies, as well as co-ordinating casual nursing and interpreter staff across the five major hospitals in the Western Sydney Area