Experience

Mercedes-Benz of Oklahoma City

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Warranty Administrator

  • May 1998 - Present

  Prepares, records, and reconciles warranty claims and submits them to the factories. S/he verifies criteria required by factory or distributor. Follows up with the factory and distributors regarding unpaid claims.Responsible for making sure the dealership is paid for warranty work by preparing, submitting and following up on all claims.Major duties and responsibilities include, but are not limited to:•Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.•Uses technical information sources as needed to complete claims•Reviews, corrects and re-submits claims that have been rejected•Maintains complete and accurate records for warranty claims holding for credit and authorization•Coordinates and works effectively with other employees to resolve problems with warranty repair orders