Experience

ShowMeLeads Inc

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Program Manager, RingCentral Corporate Marketing

  • Jul 2021 - Present

  Work with Enterprise Marketing team to ensure projects, messaging, and results align with the goals of the organizationDevise and manage new programs that support the organization’s objectives, fill gaps, and enable scalabilityWork with stakeholders and departments to develop budgets, plans, and ROI tracking for the programsCollaborate with project managers to ensure goals are met, roadblocks are cleared, and future strategies aligned

• Account Manager, Marketing Operations, Google Maps Platform (Consultant through ShowMeLeads)

  • May 2019 - Present

  Execution of global marketing strategy overseeing email channel and identifying growth and optimization opportunities

• Marketing Automation Consultant, Cloud for Startups (Consultant through ShowMeLeads)

  • Apr 2018 - Present

  Manage Marketing Automation team, funnel strategy, short- and long-term campaigns. Optimize customer journey nurtures and create monthly Cloud for Startups newsletter selecting content contributions, writing copy, optimizing launch performance.

• Account Manager, Livongo, part of Teladoc Health, Inc (Consultant through ShowMeLeads)

  • May 2017 - Present

• Marketing Automation Consultant, Google Analytics (Consultant through ShowMeLeads)

  • Aug 2016 - Jun 2018

  Onsite Marketing Ops Consultant strategizing marketing and sales alignment, funnel, tactical solutions, as well as working the Marketing Technology stack, ensuring data integrity, and managing marketing automation initiatives: collaborate with 3rd party vendors, create responsive templates/forms/landing pages, build segments based on personas, create and update lead routing campaigns, configure all Marketo programs and campaigns, create reports and analyze statistics, ensure ongoing SFDC integration and Marketo support. Show less

• Marketo Specialist, Xero (Consultant through ShowMeLeads)

  • Jan 2017 - Feb 2018

  Onsite and remote Marketo Consultant launching Partner and Direct marketing automation programs including events, webinars, surveys, product enhancements and multi-state launches, partner bulletins, product integrations, and conversions. Set up always-on programs, manage trial expiry campaigns, run extensive email testing, provide in-depth reporting.

• Project Manager/Email Marketing Specialist, itelligence (Consultant for ShowMeLeads)

  • Apr 2015 - Feb 2017



Marrina Decisions

• United States
• Advertising Services
• 1 - 100 Employee

• Director, Client Services

  • Jan 2019 - Present

  Extensive experience cultivating client relationships and navigating complex situations by engaging firsthand with high-level planning, contract signing, resource planning, project kickoffs, and unique requests. Manage expectations, address inquiries, and assess customer requirements with intuition and accuracy. Provide strategic direction by monitoring customer satisfaction and industry trends and, based on findings, recommend new projects, operational standards, and customer service procedures. Apply continuous improvement to existing processes. Coordinate day-to-day customer support operations. Supervise account managers and other team members, implement strategic initiatives, develop best practices, and ensure that budgets, deadlines and standards are met. Lead customer management teams, keep a sharp eye on customer situations, and resolve client issues while complying with service-level agreements. Strategically resource projects, and take an active role in hiring, onboarding, and talent development for client service teams. Offer coaching and mentoring, and enable team for personal growth and client success. Show less



Pizza California

• United States
• Advertising Services
• 1 - 100 Employee

• Sales and Marketing Coordinator

  • Feb 2013 - Apr 2015

  * Sales and Marketing Coordination * • Researched new sales and marketing strategies and managed implementation of marketing programs. Set up Dynamiscan quarterly mail advertising whose campaign results of first 2500 prospects yielded 18% redemption rate; Track household demographics of respondents to target future prospects. • Tracked all sales and marketing efforts, using spreadsheets, and perform results analysis to determine success. Guided participation in Silicon Valley Beer Week to promote new craft beer program leading to a 20% increase in sales over previous year’s sales period and 10% sales increase from prior weeks. • Grew multiple prospects lists with Highrise; reached out to corporate customers with face-to-face visits, phone calls, and email communications; reached out to residential customers through promotions, website, social media, and email. Started our Email Club using FireDrum email marketing sending monthly emails to approximately 1000 customers. Wrote content, took photos, treated images, and tracked responses. Emails averaged 25-35% open rates and up to 43% click through rate. • Regularly designed or modified graphics for signage, social media, newsletters, website, menu, a-frame, and mailers. • Coordinated fundraising and promotional events with non-profit organizations and reached out to neighborhood groups. Developed a relationship with the local Little League leading to growth in revenue and a strong partnership. * Operations Support * • Worked strategically with the business owner to create short- and long-term business plans. • Developed and administered training materials and administrative documents, as well as maintained new-hire paperwork. • Served as technical lead for multiple projects working with team members and vendors from concept to deliverable. • Gathered data from reports and completed daily operational and financial reports for Owner and General Manager. • Programmed POS and consulted with staff regarding changes. Show less



Simplify Home Solutions

• United States
• Consumer Services

• Project Coordinator

  • Jan 2012 - Feb 2013

  • Coordinated multiple facilities projects, from planning phase and contractor interviews through successful project completion such as office move and new office redesign, sales listings, renovations, equipment repair. • Consistently responded to client needs; managed various projects day-to-day, on both a short-term and ongoing basis including resolution of tax issues, space and document management. • Managed purchasing, ordering, shipping. • Coordinated multiple facilities projects, from planning phase and contractor interviews through successful project completion such as office move and new office redesign, sales listings, renovations, equipment repair. • Consistently responded to client needs; managed various projects day-to-day, on both a short-term and ongoing basis including resolution of tax issues, space and document management. • Managed purchasing, ordering, shipping.



M3iworks

• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager Website Development

  • 1994 - 2001

  * Account Management (December 1995-September 2001) * • Account and Project Management for Sun Microsystems, in this fast-paced, project-oriented environment which entailed working with teams to address project needs that arose, communicating with clients regarding changes in project scope, and ensuring timely top-quality deliverables. • Managed teams of developers and designers to complete dozens of internet and intranet website projects. • Created project blueprints, layouts, and budgets for client websites, acting as liaison between all impacted departments such as corporate quality, mergers and acquisitions, and sales and marketing. • Developed company’s internal Quality Assurance process for reviewing website deliverables before their launch. * Operations (October 1994-December 1995) * • Directed day-to-day office operations, providing fundamental support to company President and team of developers. • Fielded all correspondence, alleviating the workload of executives while cultivating long-term client relationships. • Assisted CEO in calendaring and coordinating meetings and special events. • Oversaw office operations, assisted with new hire and training activities, researched cutting-edge technologies, and maintained records and personnel files. • Performed word processing and documentation preparation from draft to distribution. • Ensured smooth operation of office equipment, ordered supplies, and negotiated vendor contracts. Show less