Experience

Logimeter

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Support Manager

  • Sep 2016 - Present

  • Responsible to manage the Operations and Business support function according to agreed standards and ensures that high service levels are maintained• Identifies and addresses customer needs by providing a wide variety of services• Resolves customer problems either through direct personal action or referral to alternative resources• Identifies and maximises cross-sales opportunities through customer profiling• Conflict resolution and problem solving• Must be fully versed in all aspects of the company's products and services• Monitors all products or service-related queries• Responsible for the smooth running of the Operations Support department • Responsible for statistical reports on performance• Invoicing and Accounts queries• General day-to-day Operations Show less

• Client Services Team Leader

  • Sep 2014 - Aug 2016

  Lead the team of administrators through knowledge transfer and process improvements. Enure that the team runs as efficiently as possible. Ensure that all admin tasks are completed and that they are done timeously. Ensure smooth communication between sales and admin, as well as between account managers and admin. Delegating when the workload is high and checking who has capacity for extra tasks. Training new employees.

• Client Services Administrator

  • Aug 2011 - Aug 2014


Wagner Promotions
• United States
• Advertising Services
• Reservations and Ticketing Agent

  • Mar 2008 - Aug 2011

BCD Travel
• Netherlands
• Travel Arrangements
• 700 & Above Employee
• Business Travel Consultant

  • Feb 2007 - Jan 2008

Corporate Vacations, American Express Travel
• Business Travel Consultant

  • Feb 2006 - Feb 2007

Lufthansa GlobalTeleSales
• Reservations Agent

  • Dec 2003 - Dec 2005