Experience

Tech Elevator

• United States
• Education Administration Programs
• 700 & Above Employee

• .NET Development Bootcamp Student

  • Sep 2022 - Present

  Graduate of .NET Bootcamp at TechElevator Graduate of .NET Bootcamp at TechElevator



Value Link Plus

• United States
• IT Services and IT Consulting

• Director of Customer Relations

  • Mar 2005 - Nov 2013

  Led creation of call center as the project director Develop new scripting for the staff; respond quickly to changing demands Responsible for all levels of customer calls from customer base of 10,000 Meticulous data entry and record keeping, upheld data integrity and security protocol Transitioned from one-off customer emails by developing automated form-fill email templates Led creation of call center as the project director Develop new scripting for the staff; respond quickly to changing demands Responsible for all levels of customer calls from customer base of 10,000 Meticulous data entry and record keeping, upheld data integrity and security protocol Transitioned from one-off customer emails by developing automated form-fill email templates



Basic Access Communications

• United States

• Director of Compliance

  • May 2004 - May 2012

  Acted as liaison to the FCC, responding to requests for information and providing customer data updates Managed reporting for the State of Ohio Attorney General’s Office related to billing practices Resolved and documented consumer resolutions, to comply with FCC Regulations Acted as liaison to the FCC, responding to requests for information and providing customer data updates Managed reporting for the State of Ohio Attorney General’s Office related to billing practices Resolved and documented consumer resolutions, to comply with FCC Regulations