Experience

Atlantic Community Bankers Bank ( ACBB )

• United States
• Banking
• 1 - 100 Employee

• Associate Relationship Manager

  • Aug 2022 - Present

  United States



Commonwealth of Pennsylvania

• Customer Journey Manager

  • Mar 2022 - Aug 2022



Belco Community Credit Union

• United States
• Banking
• 100 - 200 Employee

• Manager

  • Aug 2019 - May 2021



Fulton Financial Corporation

• Banking
• 700 & Above Employee

• Manager

  • Jun 2017 - Feb 2018



Northwest Bank

• Banking
• 700 & Above Employee

• Market Manager/Small Business Lender

  • Apr 2013 - Jun 2017

  Hanover



Wells Fargo Bank

• Store Manager

  • Aug 2010 - Apr 2013

  Lead two stores through the largest bank merger in United States history Manage all Sales aspects of the Financial Store, Consumer and Business Manage the Customer Experience in the Financial Store Coach, Train and Lead both Teller and Platform team to promote and cross-market products and services Train sales staff to develop a comprehensive understanding of High Value and Business client's needs based on review and analysis of personal and business financial data Identify… Show more Lead two stores through the largest bank merger in United States history Manage all Sales aspects of the Financial Store, Consumer and Business Manage the Customer Experience in the Financial Store Coach, Train and Lead both Teller and Platform team to promote and cross-market products and services Train sales staff to develop a comprehensive understanding of High Value and Business client's needs based on review and analysis of personal and business financial data Identify clients with additional profit potential and develop strategic action plans to address opportunities Provide leadership and coaching to employees to insure all sales and service goals are obtained Show less



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Branch Manager/Cluster Manager

  • Aug 2008 - Aug 2010

  Manage business development opportunities and provide existing customers with service regarding personal and business financial requirements. Develop a comprehensive understanding of client's needs based on the review and analysis of personal and business financial data gathered. Concentration on business lending. Promote and cross-market products and services by keeping clients informed of products, services, special promotions; provide appropriate financial solutions via consultative… Show more Manage business development opportunities and provide existing customers with service regarding personal and business financial requirements. Develop a comprehensive understanding of client's needs based on the review and analysis of personal and business financial data gathered. Concentration on business lending. Promote and cross-market products and services by keeping clients informed of products, services, special promotions; provide appropriate financial solutions via consultative review and proactive contact. Identify customers with additional profit potential and develop strategic action plans to address opportunities. Provide leadership, coaching, and training for employees; manage performance of branch team to insure branch achieves sales goals Show less



WACHOVIA BANK

• Regional Service Leader, Vice President

  • Apr 2004 - Nov 2007

  Managed twelve Financial Centers in the Alexandria, Virginia Market, including twelve Financial Center Managers, eight Service Bankers and 110 Tellers Coached and developed to drive the overall customer experience in the Financial Center, sales and service Trained Financial Center Managers in Business Development to obtain Small Business Goals Responsible for interviewing, hiring and training all Financial Center Managers Partnered with Training, Staffing, Operations, Marketing and… Show more Managed twelve Financial Centers in the Alexandria, Virginia Market, including twelve Financial Center Managers, eight Service Bankers and 110 Tellers Coached and developed to drive the overall customer experience in the Financial Center, sales and service Trained Financial Center Managers in Business Development to obtain Small Business Goals Responsible for interviewing, hiring and training all Financial Center Managers Partnered with Training, Staffing, Operations, Marketing and Lending partners

• Regional Service Leader, Vice President

  • Apr 2004 - Nov 2007

  Managed twelve Financial Centers in the Alexandria, Virginia Market, including twelve Financial Center Managers, eight Service Bankers and 110 Tellers Coached and developed to drive the overall customer experience in the Financial Center, sales and service Trained Financial Center Managers in Business Development to obtain Small Business Goals Responsible for interviewing, hiring and training all Financial Center Managers Partnered with Training, Staffing, Operations, Marketing and… Show more Managed twelve Financial Centers in the Alexandria, Virginia Market, including twelve Financial Center Managers, eight Service Bankers and 110 Tellers Coached and developed to drive the overall customer experience in the Financial Center, sales and service Trained Financial Center Managers in Business Development to obtain Small Business Goals Responsible for interviewing, hiring and training all Financial Center Managers Partnered with Training, Staffing, Operations, Marketing and Lending partners



Fulton Bank

• United States
• Banking
• 700 & Above Employee

• Branch Loan and Operations Manager

  • Nov 1998 - Jul 2002

• Management Trainee

  • Jan 1997 - Oct 1998



Harris Savings

• CSR

  • 1990 - 1998