Kimberly Townsend

Centralized Services Lead at Key Methods
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Contact Information
us****@****om
(386) 825-5501
Location
East Wenatchee, Washington, United States, US

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Credentials

  • CompTIA A+
    Western Governors University

Experience

  • Key Methods
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Centralized Services Lead
      • Jul 2020 - Present

      -Implement and ensure success of backup solutions -Oversee and execute disaster recovery -Vett and deploy new applications -Patch and maintain internal applications -Manage Windows updates and patches -Research/implement automated solutions -Develop scripts, monitors, dataviews -Cybersecurity hardening projects and threat response -Maintain and create documentation for staff and clients -Toolset education for staff and clients -Improve reporting and metric accuracy -Implement and ensure success of backup solutions -Oversee and execute disaster recovery -Vett and deploy new applications -Patch and maintain internal applications -Manage Windows updates and patches -Research/implement automated solutions -Develop scripts, monitors, dataviews -Cybersecurity hardening projects and threat response -Maintain and create documentation for staff and clients -Toolset education for staff and clients -Improve reporting and metric accuracy

  • Key Methods
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Office Assistant/Dispatcher
      • Jul 2018 - Mar 2020

      -Procurement -Inventory -Manage technician schedules -Phone skills -Service Desk fill-in -Procurement -Inventory -Manage technician schedules -Phone skills -Service Desk fill-in

Education

  • Western Governors University
    Bachelor of Science, Computer Software Engineering
    2022 - 2024
  • Central Washington University
    Master of Science - MS, Computer/Information Technology Administration and Management
    2020 - 2021
  • Central Washington University
    Bachelor of Science - BS, Information Technology & Administrative Management
    2018 - 2020
  • Wenatchee Valley College
    Associate of Arts and Sciences - AAS
    2016 - 2018
  • Eastmont Senior High School
    High School Diploma
    2015 - 2018

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