Information System Analyst

• Aug 2022 - Present

Maintains and supports the LMS. Maintains required documentation to conform with regulatory standards Assists with the development and maintenance of educational materials for LMS . Tests and implements new projects as required. Receives questions by phone, e-mail, work-order system, and resolves problems and gives information to callers/requestors. Maintains quality and consistency of HRIS database information specifically the ADP benefits and HR pillar modules . Develops and maintains applicable service agreements. Provide technical support for windows services per requests from various customers and teams. Works closely with both the local IS Analyst and the Service Desk, provide back-up and over flow for either role when demand is high. Research, resolve and respond to questions received via email in a timely manner, in accordance with standards. Attend training sessions and possibly assist in setup of internal training workshops. Participate in team projects that enhance the quality or efficiency of the IT Support Team. Responsible for system implementation, configuration and maintenance. Show less

Security Operations and Compliance Analyst

• Nov 2021 - Dec 2022

- Monitor overall IT infrastructure and systems security - Perform vulnerability assessment and penetration testing of network devices, servers and applications - Respond and investigate security alarms - Prepare reports to help security leaders on decision making - Recommend improvements to security standards - Configure, implement and operate security tools such as firewalls, web gateways, etc. - Monitor overall IT infrastructure and systems security - Perform vulnerability assessment and penetration testing of network devices, servers and applications - Respond and investigate security alarms - Prepare reports to help security leaders on decision making - Recommend improvements to security standards - Configure, implement and operate security tools such as firewalls, web gateways, etc.

part-time teacher in computer system servicing

• Oct 2015 - Nov 2021

Computer Operator

• Jun 2015 - Nov 2021