Experience

Metsä Board

• Customer Service Coordinator

  • Apr 2016 - Present

  - To provide customer service on an agreed level to a group of assigned customers/accounts in France and to develop and maintain a good relationship with them.- To handle customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation - To keep all customer records and documents orderly filed and stored ensuring easy access and traceability.- To maintain customer master data, customer profiles and other customer… - To provide customer service on an agreed level to a group of assigned customers/accounts in France and to develop and maintain a good relationship with them.- To handle customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation - To keep all customer records and documents orderly filed and stored ensuring easy access and traceability.- To maintain customer master data, customer profiles and other customer information.- To take all actions to ensure that customer promises and agreements are kept.- To monitor and keep the age, level and rotation of stocks of own customers/accounts within agreed limits- To follow-up credit limits and payment behavior of own customers/accounts together with sales and credit management.- To provide sales support as appropriate.- To gather information of complaints, trials, delays, payments, rebates etc. other relevant matters that may have an effect on the business and relationship with own customers/accounts. Show more Show less



Voyages Internationaux

• Chargé de missions

  • Mar 2015 - Apr 2015

  -Etudes comparatives-Design de documents-Recherche de circuits innovants à l'étranger-Traduction de documents



Metsä Board

• Customer service Assistant

  • Feb 2013 - Apr 2013

  -Gestion des commandes-Suivi commercial



EMULBITUME

• Service export

  • Feb 2012 - Feb 2012

  -Gestion des opérations import export-Prospection client (Amérique Latine)



12Tune International BV

• Assistant au service client

  • May 2011 - Jun 2011

  -Prospection client-Traduction du site en Français-Suivi commercial