Experience

Greyhound Adoption Program

• 1 - 100 Employee

• Volunteer

  • Jul 2017 - Present



iiNet

• Customer Service Representative

  • Mar 2017 - Oct 2017

  Providing exceptional customer service solutions to current and potential customers over the phone. The first point of call for our customers, including providing updated knowledge of all iiNet's products and services, sales and conflict resolution, updating client contact details, adhering to internal KPI targets and providing the highest level of customer service on every phone call. Providing exceptional customer service solutions to current and potential customers over the phone. The first point of call for our customers, including providing updated knowledge of all iiNet's products and services, sales and conflict resolution, updating client contact details, adhering to internal KPI targets and providing the highest level of customer service on every phone call.



Coles

• Team Member/Storeman/Duty Manager

  • Sep 2008 - Aug 2016

  Began my time with the company as a customer service team member and gradually moved up the ranks to Customer Service Supervisor, and then diversifying my skills at the store by working in the Fresh Produce Department. During the rest of my time with the company, I fulfilled multiple store support positions such as Storeman and Duty Manager. Primary duties included providing customer satisfaction, resolving customer enquiries and concerns, supervisory duties across all departments, and providing the highest level of customer service to all customers and internal stakeholders.