Kikey Mendoza Magaña

Customer Support Operations Associate at Arcus
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City, Mexico, MX

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Bio

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Credentials

  • People Experience
    Enlazar
    Aug, 2023
    - Nov, 2024
  • SCRUM: Gestión ágil de proyectos de Marketing
    CENTRO diseño | cine | televisión
    Jun, 2023
    - Nov, 2024
  • People Analytics
    Enlazar
  • Talent Acquisition
    Enlazar

Experience

  • Arcus, a Mastercard company
    • Mexico
    • Software Development
    • 1 - 100 Employee
    • Customer Support Operations Associate
      • Feb 2021 - Present

      - Review tickets through JIRA - Managing service requests via Slack and gmail - Meet the stablished SLA's - Maintain a close relation with our Bank & clients in the US - Collaborating in the creation of processes for the US division - Training other team members - Reports and documentation for clients - Review tickets through JIRA - Managing service requests via Slack and gmail - Meet the stablished SLA's - Maintain a close relation with our Bank & clients in the US - Collaborating in the creation of processes for the US division - Training other team members - Reports and documentation for clients

  • CENTRO diseño | cine | televisión
    • Mexico
    • Higher Education
    • 100 - 200 Employee
    • Asesor académico
      • Jul 2019 - Feb 2021

      -Public Relations with prestigious high schools and premium customers -Nurturing CRM (Salesforce) and Excel documentation -Interviewing applicants -Brand activations -Organizing different agendas -Event planning -Public Relations with prestigious high schools and premium customers -Nurturing CRM (Salesforce) and Excel documentation -Interviewing applicants -Brand activations -Organizing different agendas -Event planning

  • Centro Universitario Incarnate Word
    • Mexico
    • Higher Education
    • 1 - 100 Employee
    • Ejecutivo de admisiones
      • Sep 2017 - Jul 2019

      -Interviewed applicants -Marketing -Built public relations with high school campuses to promote UIW's educational offer - Responsible for the enrollment of new students - Database management (updating information in Excel and Prospectus) -Coordinating the admission exam -Interviewed applicants -Marketing -Built public relations with high school campuses to promote UIW's educational offer - Responsible for the enrollment of new students - Database management (updating information in Excel and Prospectus) -Coordinating the admission exam

Education

  • Universidad Tecnológica de México
    Maestría, MBA
    2019 - 2020
  • Universidad Tecnológica de México
    Licenciatura, Publicidad y medios
    2014 - 2017

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