Experience

Computer Point Ltd

• Rwanda
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Techinical support Enginner

  • Dec 2010 - Present

  - Carrying out regular computer systems maintenance and repairs.- Handling Hardware issues.- Offering users all sorts of technical support - Carrying out regular computer systems maintenance and repairs.- Handling Hardware issues.- Offering users all sorts of technical support



Unilever Uganda

• Service Desk Analyst

  • Sep 2011 - Mar 2015

  - All IT support and managing the Network Infrastructure.- Ensuring that the data center is up and running. -Provided customer and network administration and various services such as password protection tools, electronic mail accounts.-Security programs and troubleshooting guides.-Identified computer-user problems and coordinated to resolve them. -Configured, and monitored local and wide -area networks, hardware, and software. Com piled, entered and processed all relevant information.-Identified computer-user problems and coordinated to resolve them.-Preparation of activity reports.