Experience

takealot.com

• South Africa
• Retail
• 700 & Above Employee

• National Recovery Manager

  • Aug 2021 - Present



Cash Crusaders Franchising

• South Africa
• Retail
• 200 - 300 Employee

• Project Manager

  • Jan 2016 - Aug 2021

• Operations Manager

  • Jan 2016 - Mar 2019

  • Hire, train, and retain individual customer service team members’ performance objectives to satisfy client services model needs.• Suggest corrective services address customer complaints and attend service and delivery dates’ questions.• Compile, review, and act to meet company standards for goal state performance.• Communicate processes and policies to customers, sourcing personnel, and sales force.• Guide team on process exceptions followed by completing change management to the overall process.• Review and develop processes to prevent losses and execute cost-saving measures.• Guide, generate reports, support, and execute lodging program.• Hire, train, and counsel managers and front-line operations resources.• Offer prompt and quality service to the operations team professionally.• Hold staff meetings with direct and second level reports guaranteeing effective communication.• Confirm incorporation of requirements from HR, Compliance, Legal, and Risk into the end-to-end flow.• Review escalated files and guide on complex transactions by using strong mortgage background.• Communicate on escalated loan-level scenarios internally and externally.• Synthesize with Risk Management to identify underwriting team’s training opportunities. Show less



Hifi Corp

• Cape Town, Western Cape, South Africa

• Warehouse Manager

  • Mar 2013 - Dec 2015

  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials. • Plan, develop, and implement warehouse safety and security programs and activities. • Review invoices, work orders, consumption reports, and demand forecasts in order to estimate peak delivery periods and to issue work assignments. • Schedule and monitor air or surface pickup, delivery, or distribution of products or materials. • Interview, select, and train warehouse and supervisory personnel. • Confer with department heads to coordinate warehouse activities, such as production, sales, records control, and purchasing. • Respond to customers' or shippers' questions and complaints regarding storage and distribution services. • Inspect physical conditions of warehouses, vehicle fleets and equipment, and order testing, maintenance, repair, or replacement as necessary. • Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials. • Examine products or materials in order to estimate quantities or weight and type of container required for storage or transport. • Negotiate with carriers, warehouse operators, and insurance company representatives for services and preferential rates. • Issue shipping instructions and provide routing information to ensure that delivery times and locations are Show less