Experience

Kitchigami Regional Library System

• United States
• Libraries
• 1 - 100 Employee

• Technical Services Manager

  • Nov 2022 - Present

  Oversee the personnel and operations of the technical services area within the Kitchigami Regional Library System. •Plan, organize and maintain the ILS for the system office and branch libraries. •Manage electronic resources; work with vendor and state-wide services in maintaining, upgrading, or addressing issues/changes in databases and other electronic services. •Manage and oversee the collection development and purchasing of eBooks, eAudiobooks and the rotation of the collection. •Develop and monitor the KRLS website utilizing web software. •Direct, supervise and oversee the staff involved in acquisitions, ILL and delivery. •Directed migration of ILS from Millennium to Symphony, trained 80+ employees on new system and implemented training plan, upgrading technology across all 9 branches and bookmobile. Show less



Dakota County Library System

• United States
• Government Administration
• 1 - 100 Employee

• Substitute Librarian

  • Jun 2022 - Present

  • In charge of closing/opening library building • Providing reference services to public patrons • Helping patrons with Reader Advisory • Assisting patrons to set up their account with eBook • Scheduling 3D printer for patrons using LibCal as well as showing them how to utilize it • Troubleshooting with printers/scanner/fax machines • In charge of closing/opening library building • Providing reference services to public patrons • Helping patrons with Reader Advisory • Assisting patrons to set up their account with eBook • Scheduling 3D printer for patrons using LibCal as well as showing them how to utilize it • Troubleshooting with printers/scanner/fax machines



Duong Huynh Properties

• Bloomington, Minnesota, United States

• Property Manager

  • Aug 2011 - Present

  • Supervising and showing tenants properties rules • Maintaining paper and electronic utilities invoices • Generating lists of properties that were compatible with renter's needs and financial resources. • Maintaining rental website after posting available properties for rent • Showing residential properties and explained the features, value and benefits of available homes in detail. • Managing paper work, finance related to properties and in charge of collecting rents • Researching of rental cost in different specific location and negotiates with government CD 8 program. Show less



St. Olaf College

• United States
• Higher Education
• 700 & Above Employee

• Associate Librarian

  • Mar 2020 - Jun 2022

  • Providing assistance with searching the online catalog and other library resources • Assisting colleagues in processing Course Reserve materials • Recommending, planning, and overseeing assigned projects • Answering questions in person and by email about Reserves, Circulation • Suggesting changes in library policies, and explaining library policies to patrons • Learning new technology as needed • Managing the entire of collection of AV Equipment for circulation • Managing/reporting building issues to the supervisor and facilities Show less



Hennepin County Library

• United States
• Libraries
• 300 - 400 Employee

• Library Office Specialist II

  • Oct 2016 - Feb 2020

  • Assisted patrons with research by using staff catalog • Comfortably gave one-on-one technology instruction with patrons • Managed and organized materials and equipments for checkout through the libraries besides books • In charge of ordering library supplies • Clarified policies and respond to patron in person, by phone and via email • Assisted patrons with all library equipments and related technologies including computers, printers, self-checkout machines • Changed non-circulating periodicals to circulating periodicals • Performed troubleshooting of library equipments/technologies • Used MN Link and World Cat to order materials for patrons • Used Horizon Library software to look up materials for patrons • Checked damaged materials and withdrew them • Selected digital tools to help patrons base on the needs • Participated in workshop that helps to improve technology performance Show less



Normandale Community College

• United States
• Higher Education
• 400 - 500 Employee

• Library Technician Assistant

  • Aug 2012 - Dec 2013

  • Trained new student workers to accomplish daily tasks • Worked as team to maintain an inventory of contents for books and archives collections in detail • Checked out and checked in material such as laptop, calculator, etc... by using ALEPH • In charge of closing Academic Library. • Troubleshooter technical problems with library computers and other technologies • Answered patron's question at circulation desk • Trained new student workers to accomplish daily tasks • Worked as team to maintain an inventory of contents for books and archives collections in detail • Checked out and checked in material such as laptop, calculator, etc... by using ALEPH • In charge of closing Academic Library. • Troubleshooter technical problems with library computers and other technologies • Answered patron's question at circulation desk