Experience

Fourdozen

• Vietnam
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Sep 2022 - Present



LiveSpo

• Vietnam
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Customer Support Representative

  • Jul 2021 - Nov 2022

  - Successfully managed CS team of 3 people to meet and achieve the goal of bringing customer satisfaction and ratings. - Responded to requests, questions, and issues received from customers via phone, email, Facebook message, and live chat on the website; regarding topics like account management, order status (cases, fulfillment items, shipping, reimbursements), and general inquiries on our products; to maintain and upscale closing rate by 60% and rating “Excellent” on Trustpilot and 4.5/5 on Amazon. - Collaborated with in-house Logistics team to meet the goal of 100% orders delivered successfully to customers; took responsibility for cases with the Amazon support team and efficiently found solutions within 24H for issues reported by Amazon customers. - Based on the understanding in customer needs and behaviors, visualized ideas and prepare insightful content for Ads, Landing Page, Website to increase monthly revenue performance by 10% - Customized email marketing to increase open rate by 30% and conversion rate by 20% - Managed social media (Instagram, Facebook) to build brand awareness and increase followers. *Achievement: The new product received Amazon’s Choice in the category of probiotics after 3-month launching. Brand rated “Excellent” on Trustpilot Positive comments and feedback on social media about customer service Show less



NordFX Broker

• Financial Services
• 1 - 100 Employee

• Customer Service Consultant

  • Mar 2020 - Feb 2021

  - Provided helpful information about company services by telephone, email and live chat, supported to create user accounts, proceeded with the deposit, and obtained details of complaints. Maintained strong relationships with existing customers. - Referred unresolved customer grievances to designated departments for further investigation. - Increased customer live chat speed from 1 min to 30 sec (calculated by Jivochat). - Provided helpful information about company services by telephone, email and live chat, supported to create user accounts, proceeded with the deposit, and obtained details of complaints. Maintained strong relationships with existing customers. - Referred unresolved customer grievances to designated departments for further investigation. - Increased customer live chat speed from 1 min to 30 sec (calculated by Jivochat).



New Orient Tour

• Vietnam

• Business Development Executive

  • Oct 2017 - Jan 2020

  - Participated in sales performance to achieve a 25% increase in sales revenue over the course of 2 years. - Prepared service proposals, quotations and discussed with B2B clients over phone calls, emails, or WhatsApp. Followed up on the proposals and conducted the closing rate by 75%. - Identified and approached new corporate and leisure clients via Linkedin and the company database. - - Increased new leads on Linkedin by 500+ and maintained new clients' activity records. - Presented the company’s service portfolio and conducted promotional activities. *Achievement: Best sales team in 2019 Show less



JAMJA Corp

• Vietnam

• Content marketer

  • Oct 2016 - May 2017