Experience

VIRTUS Data Centres

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Change Control Manager

  • Oct 2021 - Present



NTT Global Data Centers EMEA

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Fire and Life Safety Manager

  • Aug 2019 - Oct 2021



ACL (Alarm Communication Limited)

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Technical Support Engineer

  • Apr 2019 - Aug 2019



PEL Services Ltd (Electronic systems)

• Tech Support Engineer

  • Jun 2018 - Apr 2019

  Take phone calls from customers with technical questions/resets etc. Organise the training room and in house training, making sure all engineers have relevant software and leads for the typical panels and knowledge to use them. Installing remote access on engineer’s laptops for remote assistance. Carrying out surveys and quotations. Organising the fire and security config archive. Passing out info from manufacturers or new regulations when relevant to the business. Auditing the use of service management mobile app, making sure reports are being completed correctly and engineers are fully trained on using the system. Fault calls and commissioning. Engineer support - providing technical support to the engineering team. Helpdesk support - ensuring meeting of key timing commitments. Projects department support - coordinating with project engineers in developing engineering designs. Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Configuring operating systems and using remote desktop connections to provide immediate support. Show less

• Senior Engineer

  • Aug 2004 - Jun 2018

  Installation, fault finding and routine service of fire alarms, intruder alarms, access control, CCTV, public address and voice alarms, and emergency lighting. Installation, test and inspection of electrical wiring systems and accessories. Worked on large variety of contracts, from large shopping centres and hospitals with multiple networked fire alarm systems to multi-site organisations such as local councils and housing corporations, to domestic premises. Use of multimeter, oscilloscope and service literature in faultfinding to component level. Subsequent replacement of components, both through-board and surface-mount parts, including Integrated Circuits with 200+ legs. Knowledge of and use of anti-static devices, use of lifting equipment, use of heating devices including hot air blowers, soldering iron, pyro pen and infra-red spot heater, use of fume-extraction equipment. Alignment/repair of AV mechanisms such as tape deck, VCR and DVD mechanisms. Experience of undertaking preventative repair/modification to cure manufacturing defects or improve specifications. Show less