Account Manager

• May 2022 - Present

Account Manager

• Apr 2019 - May 2022

Sales Support

• Mar 2019 - Apr 2019

Property Management Consultant

• Aug 2017 - Feb 2019

Negotiations Writing and submitting disputes for deposit dilapidations to the governing body- in 100% of all disputes I have written I have won or increased the Landlords awarded dilapidation amount by 50% Investigations Terminating leases/ section 21s Managing complaints before escalation to stage 1 Assisting in the straining of other in relation to writing dispute statements/investigations General administrative duties Negotiations Writing and submitting disputes for deposit dilapidations to the governing body- in 100% of all disputes I have written I have won or increased the Landlords awarded dilapidation amount by 50% Investigations Terminating leases/ section 21s Managing complaints before escalation to stage 1 Assisting in the straining of other in relation to writing dispute statements/investigations General administrative duties

Registered Veterinary Nurse

• Jun 2015 - Jul 2017

Out of hours emergency nurse Out of hours emergency nurse

Personal Trainer

• Jan 2014 - Jun 2015

- Duty Manager Role shifts (delegating roles, dealing with complaints, cashing up, locking and closing the club) - Excellent customer service skills - Reception duties (booking/cancelling appointments, taking money, answering inquiries, greeting etc) - Personalised exercised plans - HIIT classes - Selling Personal Training to members and providing a high standard of work - Helping the sales team sign up members to the club - Duty Manager Role shifts (delegating roles, dealing with complaints, cashing up, locking and closing the club) - Excellent customer service skills - Reception duties (booking/cancelling appointments, taking money, answering inquiries, greeting etc) - Personalised exercised plans - HIIT classes - Selling Personal Training to members and providing a high standard of work - Helping the sales team sign up members to the club

Registered Veterinary Nurse

• Jun 2004 - Dec 2013

- A+E emergency nursing - Hospital nurse (pre and post surgery/ illnesses/ quarantine cases etc) - Excellent customer service skills (reception duties both A+E and normal hours, nurse appointments, greeting clients, contacting clients with patient progress etc) - Excellent team player and independent worker - Used to working in an extremely fast paced environment - Used to making quick decisions, whilst keeping to the high standards of work consistently - Making effective life changing decisions - Delegating jobs - Prioritising jobs quickly and efficiently - Laboratory work/ Anaesthetics/ Phlebotomy work etc - Dealing with clients in stressful/emergency situations - Opening and closing of the building - Training trainee nurses - Assisting the Veterinary Surgeon in and out of surgery and consult - Dealing with difficult emotional situations and being emphatic (knowing how to deal with certain behaviour types) - Learning to use different computer systems - Furthering my knowledge to get a better understanding and up to date version of products/procedures etc - Quick thinking - Keeping all my work to a high standard regardless of the situation to prevent further issues/delays - Ensuring all my work demonstrated that I was confident and qualified to do every job at hand - In charge of the laboratory equipment, maintenance and ordering of products