Kieran McGladdery
Operations Manager at Surteco UK Ltd- Claim this Profile
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Bio
Debra Kitsell
I had the privilege of working with Kieran where he took hold of a struggling warehouse and distribution centre and turned it around, implementing procedures and structure and motivating staff performance to smash client KPI's. Kieran is a natural leader and influencer who led by example, never shy of getting stuck in to make sure a job was done correctly and always empowering his team to find ways to improve efficiencies. It was great to work with Kieran in a very tough environment, to learn from him and have him listen to and engage with ideas from the wider team.
Gary Renfrey
Kieran worked under extreme pressure to deliver the transition from multiple sites to a single, larger warehouse, during this time he was responsible for the design of the warehouse layout to acquisition and installation of racking to fit, new processes and the purchase of machinery to improve efficiencies, whilst still having operational responsibility for the day to day running of the existing sites. New processes were initiated as part of the move, many of these required IT development, whilst Kieran was always the go to person for detailed knowledge of the requirements, he was always open considering alternative solutions and ideas. He even became a nab-hand at writing requirements documentation and test plans. Kieran was, from the first moment I met him, an easy person to get on with. His appropriate use of humour diffused many tense situations and I would jump at the chance to work with him again.
Debra Kitsell
I had the privilege of working with Kieran where he took hold of a struggling warehouse and distribution centre and turned it around, implementing procedures and structure and motivating staff performance to smash client KPI's. Kieran is a natural leader and influencer who led by example, never shy of getting stuck in to make sure a job was done correctly and always empowering his team to find ways to improve efficiencies. It was great to work with Kieran in a very tough environment, to learn from him and have him listen to and engage with ideas from the wider team.
Gary Renfrey
Kieran worked under extreme pressure to deliver the transition from multiple sites to a single, larger warehouse, during this time he was responsible for the design of the warehouse layout to acquisition and installation of racking to fit, new processes and the purchase of machinery to improve efficiencies, whilst still having operational responsibility for the day to day running of the existing sites. New processes were initiated as part of the move, many of these required IT development, whilst Kieran was always the go to person for detailed knowledge of the requirements, he was always open considering alternative solutions and ideas. He even became a nab-hand at writing requirements documentation and test plans. Kieran was, from the first moment I met him, an easy person to get on with. His appropriate use of humour diffused many tense situations and I would jump at the chance to work with him again.
Debra Kitsell
I had the privilege of working with Kieran where he took hold of a struggling warehouse and distribution centre and turned it around, implementing procedures and structure and motivating staff performance to smash client KPI's. Kieran is a natural leader and influencer who led by example, never shy of getting stuck in to make sure a job was done correctly and always empowering his team to find ways to improve efficiencies. It was great to work with Kieran in a very tough environment, to learn from him and have him listen to and engage with ideas from the wider team.
Gary Renfrey
Kieran worked under extreme pressure to deliver the transition from multiple sites to a single, larger warehouse, during this time he was responsible for the design of the warehouse layout to acquisition and installation of racking to fit, new processes and the purchase of machinery to improve efficiencies, whilst still having operational responsibility for the day to day running of the existing sites. New processes were initiated as part of the move, many of these required IT development, whilst Kieran was always the go to person for detailed knowledge of the requirements, he was always open considering alternative solutions and ideas. He even became a nab-hand at writing requirements documentation and test plans. Kieran was, from the first moment I met him, an easy person to get on with. His appropriate use of humour diffused many tense situations and I would jump at the chance to work with him again.
Debra Kitsell
I had the privilege of working with Kieran where he took hold of a struggling warehouse and distribution centre and turned it around, implementing procedures and structure and motivating staff performance to smash client KPI's. Kieran is a natural leader and influencer who led by example, never shy of getting stuck in to make sure a job was done correctly and always empowering his team to find ways to improve efficiencies. It was great to work with Kieran in a very tough environment, to learn from him and have him listen to and engage with ideas from the wider team.
Gary Renfrey
Kieran worked under extreme pressure to deliver the transition from multiple sites to a single, larger warehouse, during this time he was responsible for the design of the warehouse layout to acquisition and installation of racking to fit, new processes and the purchase of machinery to improve efficiencies, whilst still having operational responsibility for the day to day running of the existing sites. New processes were initiated as part of the move, many of these required IT development, whilst Kieran was always the go to person for detailed knowledge of the requirements, he was always open considering alternative solutions and ideas. He even became a nab-hand at writing requirements documentation and test plans. Kieran was, from the first moment I met him, an easy person to get on with. His appropriate use of humour diffused many tense situations and I would jump at the chance to work with him again.
Credentials
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Lean Six Sigma Green Belt (ICGB)
The Knowledge AcademyJun, 2019- Nov, 2024 -
PRINCE2® Foundation and Practitioner Certification Training
The Knowledge AcademyMay, 2019- Nov, 2024 -
Advanced Motorcyclist
IAM RoadSmart
Experience
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Surteco UK
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United Kingdom
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Printing Services
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1 - 100 Employee
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Operations Manager
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Sep 2019 - Present
Responsibility for multiple functions, some being Warehouse & Distribution, Manufacturing, and Human Resources.Completed a restructure of operational departments and functions, negotiating and implementing radically new terms all within a Unionised environment. This included managed exits and recruitment in order to upskill and redevelop the teams.Management of governance and compliance legislation, from HR & recruitment, Health, Safety and Wellbeing, facilities, buildings and maintenance.Redesign and implementation of new factory and warehouse layout, rewriting Standard Operating Practices.Management of FSC custody supply chain. Acting as technical liaison between international group suppliers and customer base, including site visits, trouble shooting and relationship management.
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Borough of Pendle
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United Kingdom
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Government Administration
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1 - 100 Employee
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Borough Councillor
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Jul 2021 - Present
Politician and Councillor in the Borough of Pendle, Lancashire. Seat gained representing the Vivary Bridge ward in my home town of Colne, Lancashire.Key interests include licensing matters, transformation & change, protection of green belt land and supporting local charitable organisations.Member of, and Chairman of various council committees. Politician and Councillor in the Borough of Pendle, Lancashire. Seat gained representing the Vivary Bridge ward in my home town of Colne, Lancashire.Key interests include licensing matters, transformation & change, protection of green belt land and supporting local charitable organisations.Member of, and Chairman of various council committees.
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Melrose Interiors Ltd
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United Kingdom
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Textile Manufacturing
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1 - 100 Employee
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General Manager
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Mar 2017 - May 2019
- Full ownership over multi-million pound investment in new business premises, moving from dual site separate manufacturing and distribution sites into a single site facility- Specification, sourcing and procurement of state of the art manufacturing equipment delivering a 7-fold increase in production capacity with zero uplift in resource- Led delivery of multiple IT infrastructure and software development projects- Turned around a failing distribution centre with failing SLA's, implementing new workflows resulting in >99.8% OTIF's . A direct result was large improvements in TrustPilot ratings across all key dropship eCommerce customer accounts
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Planet X Bikes
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United Kingdom
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Sporting Goods Manufacturing
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1 - 100 Employee
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General Manager Operations
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Jun 2016 - Sep 2016
- Restructure of operation departments including Customer Services, Manufacturing, Purchasing & Distribution- Project lead on company site move and disposal of existing premises including management of dilapidation works
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Operations Manager
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Jan 2016 - Jun 2016
- Delivered new carrier management solution resulting in 17% per annum savings and 30% improvement in IT speed during despatch process- Procurement of new MHE fleet resulting in increased warehouse productivity of circa 40% over the operation- Ownership of entire HR function including consultations leading to change of working patterns and terms of employment, the disciplinary and grievance processes and day to day HR tasks- Improved eCom fulfillment lead times from an average of 4 days, to 99.8% same day despatch up until 3pm
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Limitless Digital Group
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United Kingdom
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Retail
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1 - 100 Employee
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Head of Quality & Customer Experience
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Jun 2015 - Dec 2015
- Project Board member for multiple new projects including delivery on new CRM system, WMS and front end systems- Management techniques and restructure of Customer Experience (Cust Serv) Dept saw improved services from 20% call abandonment rate to <3% within 2 months with static headcount- Improved customer journey and management of sales channels saw 7 accounts go from Above Standard to Top Seller generating an increase in turnover of 22%- Critical role within team that led expansion into North America. Working abroad, undertaking analysis of preferred distribution locations. Led negotiations and agreeing terms with 3PL providers, recruiting, training and setting up operations in both US and CAN.
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Quality & Compliance Manager
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Jan 2014 - Jun 2015
- Ensuring technical compliance for all imported goods, creating technical files and CE type certification and comparable documents for non-EU territories including USA and Canada- Creating and implementing Supplier Agreement documentation and processes to hold suppliers accountable- Full specification, design and procurement of QC test rigs for electrical, central heating and petrol powered appliances
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Quality Officer
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Dec 2010 - Dec 2013
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