Customer Success Analyst

• Feb 2023 - Present

Resolve has designed a platform to simplify the process of buying and selling small-medium-sized businesses and address the pain points of buyers, brokers and vendors. The platform is a one-stop digital marketplace that serves as a centralised meeting place where transactions can occur smoothly and efficiently. My role as a Customer Success Analyst specifically focuses on managing customer relationships, identifying trends within customer analytics and providing product development feedback to ensure that Resolve provide their customers with a positive experience, reducing churn and encouraging business growth. Show less

Administrative Assistant

• Jun 2021 - Dec 2021

Waitress - Campus Food and Drink

• Feb 2017 - Dec 2021

Junior Analyst

• Aug 2019 - Aug 2020

Compliance Reviews and Attestations • Perform a combination of Compliance Monitoring and Testing activities, aiming to independently evaluate controls designed to mitigate compliance risk • Perform ongoing Monitoring activities in different business divisions, designed to identify potential compliance violations • Perform periodic Testing reviews, with detail similar to that of an Audit. Testing activities are designed to assess the operating effectiveness of compliance controls and/or adherence to policies and procedures • Compliance Reviews encompass the following; CASS Reviews, Transaction Reporting Reviews, Desk Reviews, Branch Reviews and Thematic Reviews • Collaborate with colleagues across EMEA • Compilation of monthly and quarterly review packs for multiples business units across EMEA to be presented to the Conduct Risk Committee. • Collection of raw data, data cleansing, and the generation of MI metrics • Compilation of monthly operating reports to be presented to the Operating Committee. Show less

Junior Analyst

• Sep 2018 - Feb 2019

EY Disovery Programme

• Jun 2018 - Jun 2018

5th - 7th June 2018 5th - 7th June 2018

Irish Dance Tutor

• Jan 2015 - Jan 2017