Curriculum Operations & Data Management Coordinator

• Mar 2021 - Present

IT Database Support Professional II Coles College of Business - Office of the Dean

• Oct 2018 - Mar 2021

Graduate Assistant - Office of Institutional Effectiveness

• Aug 2016 - May 2018

• Manage multiple projects simultaneously with attention to detail • Collaborate with team to create reports and obtain metrics for operating systems• Develop, implement, and manage assessment plans and improvement reports• Collaborate with colleagues to develop and deploy assessment plan methodologies• Verify and correct end users reports and plans for accuracy and enter into database• Provide impactful feedback and manage unit files for Improve KSU reporting cycles• Analyze and condense raw data to identify and communicate trends• Supervise all improvement initiatives and provide support for implementation• Exercise analytical skills while creating new workflow processes• Identify and implement corrections to survey content and online system • Ensure compliance in accordance to university policy, operational goals and procedures• Analyze improvement reports and provide recommendations

Administrative Assistant

• Sep 2014 - Dec 2017

• Served and managed multiple projects in conjunction with assessment initiatives• Managed calendar and account reconciliation records with attention to detail• Demonstrated high levels of verbal and written skills with attention to details• Supervised and trained over 87 volunteers• Verified and corrected new member data into the online system• Coordinated orientation programs, measured strategies, and provided recommendations• Reconciled monthly expenditures with bank statements• Managed all aspects of data collection, reporting, and member files• Maintained emotional intelligence and high levels of confidentiality• Utilized considerable initiative to develop multi-departmental policies and procedures • Maintained, monitored, and presented monthly statistics• Managed departmental budgeting and strategic operations • Developed policies and procedures for departmental volunteers

Assistant Manager

• May 2008 - Aug 2012

• Managed store operations and generated sales growth above company average• Monitored internal and external complaints, conflicts, and concerns with empathy• Managed accounts payable and accounts receivables• Managed night-end close process in accordance to company policy• Monitored payroll fluctuations and store expenses to meet annual goals• Reconciled expenditures within company standards to meet quarterly goals • Managed store operations and generated sales growth above company average• Monitored internal and external complaints, conflicts, and concerns with empathy• Managed accounts payable and accounts receivables• Managed night-end close process in accordance to company policy• Monitored payroll fluctuations and store expenses to meet annual goals• Reconciled expenditures within company standards to meet quarterly goals

Business Owner

• Nov 2005 - May 2009

• Established and monitored an operational budget with respect to ROI• Reconciled monthly bank statements with expenditures• Verify and process accounts payable and accounts receivable• Identified and balanced deferred revenue for quarterly paying clients• Prioritized strategic operations and various assessments as directed by the state office• Ensured administrative policies were followed in accordance with state regulations• Planned innovative and responsive programs for students’ development• Prepared annual financial reports to align with state and federal regulations• Established fees based on penetration pricing leading to an increase in market share• Developed departmental policies and procedures in accordance with state regulations• Coordinated and prepared annual tax records• Analyzed the general ledger, balance sheet, income statement, and cash flow statement