Experience

Tatte Bakery & Cafe

• United States
• Restaurants
• 100 - 200 Employee

• Manager

  • Jan 2020 - Present

  - Work and manage at 8/13 Tatte’s locations with outstanding interpersonal relationship building and employee coaching and developing skills. Successfully opened the most recent café in Charlestown which leads the highest sale - A flexible leader, with the ability to communicate and work efficiently as a team - Deliver fantastic guest service in a fast-paced and high-volume environment - Lead employees to meet the organization’s expectations for productivity, quality, continuous improvement, and goal accomplishment - Encourage communication between FOH staffs and customers to ensure the highest level of service are provided - Third place in Tatte’s Latte Art Throwdown 2018 Show less



Lyon Group

• Australia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Cafe Manager

  • Aug 2019 - Dec 2019

  - Responsible for the opening of the café in one of the busiest locations in Boston - Coordinated and managed the entire operation of the café by recruiting, training, motivating and scheduling shifts - First point of contact between hourly staffs and management - Educated employees on the proper use of coffee equipment and knowledge on products - Executed all administration tasks for the café, such as supply orders, invoice management, inventory, maintaining updated records of daily, weekly and monthly revenues and expenses - Handled cash banking, staff timesheet and payroll duties - Created specialty and seasonal drink menu, e.g., Lavender Latte, Pumpkin Spice Latte, Pepper Mint Chocolate & Mocha - Nurtured friendly relationships with customers to increase loyalty and boost the café’s reputation Show less



Tatte Bakery & Cafe

• United States
• Restaurants
• 100 - 200 Employee

• Cafe Manager

  • Apr 2016 - Aug 2019

  - Outstanding interpersonal relationship building and employee coaching and development skills. - Training employees and nurturing a learning environment - Provide oversight and direction to the employees in accordance with the organization's policies and procedures - Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment - Deliver amazing guest service in a fast paced, high volume environment - Outstanding interpersonal relationship building and employee coaching and development skills. - Training employees and nurturing a learning environment - Provide oversight and direction to the employees in accordance with the organization's policies and procedures - Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment - Deliver amazing guest service in a fast paced, high volume environment



Saigon Seafood Restaurant

• Dorchester

• Kitchen Supervisor

  • Jul 2015 - Nov 2017

  - Assisted the new owners in their transition of taking over the restaurant - Served as the translator between Chinese chefs and the owners as well as waitstaffs - Knowledgeable about food ingredients and allergies. Made sure food presentation are up to standard - Packed to-go orders and equally distributed to drivers for delivery while ensuring dine-in food got to the right table promptly - Directed staffs to ensure smooth birthday party, wedding, and different events with a maximum capacity of 250 guests Show less



Nijiya Sushi

• Medford

• Lead Server

  • Oct 2013 - Jul 2015

  - Played a crucial role in opening the sushi restaurant by initiating training scheme and guiding staffs with less experience - Multitasked effectively as cashier and server - Assisted in the cleanliness of the dining area and maintain a safe and warm environment - Ensured efficient workflow during rush hours and weekends - Played a crucial role in opening the sushi restaurant by initiating training scheme and guiding staffs with less experience - Multitasked effectively as cashier and server - Assisted in the cleanliness of the dining area and maintain a safe and warm environment - Ensured efficient workflow during rush hours and weekends



Susu Sushi

• Stoneham

• Part Time Manager

  • Aug 2010 - Jun 2013

  - Involved in data entry of important statistical information - Acted as English translator to owners when needed - Highly trained about Japanese food and ingredients, especially in sushi products - Organized rotas and delegate tasks to employees - Manage proof-reading copying, packaging, and posting promotional materials - Involved in data entry of important statistical information - Acted as English translator to owners when needed - Highly trained about Japanese food and ingredients, especially in sushi products - Organized rotas and delegate tasks to employees - Manage proof-reading copying, packaging, and posting promotional materials