Experience

Essentials PetCare

• United States
• Veterinary Services
• 1 - 100 Employee

• Veterinary Training Manager

  • Jul 2021 - Apr 2022

  United States



Ellenton Animal Hospital

• Hospital Manager

  • Jul 2020 - Jul 2021

  Parrish, Florida, United States



Harmony Vet Care

• Director Of Operations

  • Jul 2019 - Jul 2020

  Tampa, Florida Managed a team of 70 technicians and receptionist to support 7 doctor practice. Implemented scheduling strategies to increase patient appointment and efficiency utilize doctor's time. Coordinated innovative policies and procedures to allow for an average of 36 surgeries and 84 medicals exams to be performed in a 16 hour work day. Organized opening of second hospital location from an empty building to a full service veterinary hospital. Provided monthly reporting with… Show more Managed a team of 70 technicians and receptionist to support 7 doctor practice. Implemented scheduling strategies to increase patient appointment and efficiency utilize doctor's time. Coordinated innovative policies and procedures to allow for an average of 36 surgeries and 84 medicals exams to be performed in a 16 hour work day. Organized opening of second hospital location from an empty building to a full service veterinary hospital. Provided monthly reporting with recommendations or action plans on any issues; interpret financial reports/data to effectively present to the board of directors at board meeting. Dramatically increased practice gross revenue within first 10 months from a $1.1 million in 2018, ending 2019 at $2.3 million, and estimated revenues for 2020 of at least $4.6 million. Show less



Parkway Veterinary Center

• Hospital Administrator

  • Jul 2018 - Jul 2019

  Bradenton, Florida, United States Managed all medical office staff and over saw all daily office operations at three locations (Brandon, Bradenton and Sarasota). Managed a team of 35 technicians and receptionist to support a seven veterinarians across three clinics. Assisted with production of new website for all practices as well as other marketing materials. Developed and implemented wellness plans at three hospitals. Created a training program and educated staff on sales strategies of the wellness… Show more Managed all medical office staff and over saw all daily office operations at three locations (Brandon, Bradenton and Sarasota). Managed a team of 35 technicians and receptionist to support a seven veterinarians across three clinics. Assisted with production of new website for all practices as well as other marketing materials. Developed and implemented wellness plans at three hospitals. Created a training program and educated staff on sales strategies of the wellness plans. Created/analyzed monthly profit and loss statements using Quickbooks accounting software. Implementation and management of simplified scheduling to maximize provider productivity and increase revenue Spearheaded integration efforts following company acquisition, including staff training/hiring, marketing strategy, IT conversions, and client education. Dramatically increased practice gross revenue within 12 months by 12% after ownership/doctor change. Show less



Sarasota Veterinary Center

• Hospital Administrator

  • May 2018 - Jul 2019

  Sarasota, Florida, United States Managed all medical office staff and over saw all daily office operations at three locations (Brandon, Bradenton and Sarasota). Managed a team of 35 technicians and receptionist to support a seven veterinarians across three clinics. Assisted with production of new website for all practices as well as other marketing materials. Developed and implemented wellness plans at three hospitals. Created a training program and educated staff on sales strategies of the wellness… Show more Managed all medical office staff and over saw all daily office operations at three locations (Brandon, Bradenton and Sarasota). Managed a team of 35 technicians and receptionist to support a seven veterinarians across three clinics. Assisted with production of new website for all practices as well as other marketing materials. Developed and implemented wellness plans at three hospitals. Created a training program and educated staff on sales strategies of the wellness plans. Created/analyzed monthly profit and loss statements using Quickbooks accounting software. Implementation and management of simplified scheduling to maximize provider productivity and increase revenue Spearheaded integration efforts following company acquisition, including staff training/hiring, marketing strategy, IT conversions, and client education. Dramatically increased practice gross revenue within 12 months by 22%. Show less



Meadowrun Affordable Pet Care

• Veterinary Hospital Administrator

  • Jun 2017 - Jul 2019

  Brandon, Florida, United States Managed all medical office staff and over saw all daily office operations at three locations (Brandon, Bradenton and Sarasota). Managed a team of 35 technicians and receptionist to support a seven veterinarians across three clinics. Assisted with production of new website for all practices as well as other marketing materials. Developed and implemented wellness plans at three hospitals. Created a training program and educated staff on sales strategies of the wellness… Show more Managed all medical office staff and over saw all daily office operations at three locations (Brandon, Bradenton and Sarasota). Managed a team of 35 technicians and receptionist to support a seven veterinarians across three clinics. Assisted with production of new website for all practices as well as other marketing materials. Developed and implemented wellness plans at three hospitals. Created a training program and educated staff on sales strategies of the wellness plans. Created/analyzed monthly profit and loss statements using Quickbooks accounting software. Implementation and management of simplified scheduling to maximize provider productivity and increase revenue Spearheaded integration efforts following company acquisition, including staff training/hiring, marketing strategy, IT conversions, and client education. Dramatically increased practice gross revenue within 12 months by 40%. Show less



Brandon Lakes Animal Hospital

• Veterinary Practice Manager

  • Jul 2016 - Jun 2017

  Brandon, Florida Managed a team of 20 technicians and receptionist to support a three doctor practice. Implemented innovative marketing strategies resulting in increased client retention and revenue growth of over 20% within a 12 month period. Spearheaded the successful use of social media, SEO and AdWords to create strong web presence. Implementation and management of simplified scheduling to maximize provider productivity and increase revenue Upheld the highest standards of… Show more Managed a team of 20 technicians and receptionist to support a three doctor practice. Implemented innovative marketing strategies resulting in increased client retention and revenue growth of over 20% within a 12 month period. Spearheaded the successful use of social media, SEO and AdWords to create strong web presence. Implementation and management of simplified scheduling to maximize provider productivity and increase revenue Upheld the highest standards of customer service and patient care Created a positive work environment Show less



Banfield Pet Hospital

• United States
• Veterinary Services
• 700 & Above Employee

• Veterinary Practice Manager

  • Apr 2015 - Jul 2016

  Bradenton, Florida Managed a team of 15 Techs and Receptionist to support a two doctor practice. Increase revenue by 15% within 12 months. Hired and trained both receptionist and technicians. Developed ways and increased efficiency and revenue for hospitals. Coordinated with veterinary team and provided necessary support. Ensured optimal client satisfaction at all times. Assisted clients in all queries and maintained effective communication. Met or exceeded all… Show more Managed a team of 15 Techs and Receptionist to support a two doctor practice. Increase revenue by 15% within 12 months. Hired and trained both receptionist and technicians. Developed ways and increased efficiency and revenue for hospitals. Coordinated with veterinary team and provided necessary support. Ensured optimal client satisfaction at all times. Assisted clients in all queries and maintained effective communication. Met or exceeded all sales goals set by corporate offices. Show less



Hillsborough County

• United States
• Government Administration
• 700 & Above Employee

• Veterinary Technician

  • May 2014 - Apr 2015

  At the Hillsborough County Pet Resource Center my organization and attention to detail is vital to the completion of my company's goals. I am responsible for inputting medical exam/surgery data with extreme accuracy because many of these records are used to file criminal charges in animal abuse and neglect cases. I created and utilized reports to organize a plan to perform treatments on hundreds of animals on a daily basis. I regularly manage a small surgery team to effectively prepare animals… Show more At the Hillsborough County Pet Resource Center my organization and attention to detail is vital to the completion of my company's goals. I am responsible for inputting medical exam/surgery data with extreme accuracy because many of these records are used to file criminal charges in animal abuse and neglect cases. I created and utilized reports to organize a plan to perform treatments on hundreds of animals on a daily basis. I regularly manage a small surgery team to effectively prepare animals for the Veterinarian to perform various surgeries. I effectively liaison with multiple supervisors and managers in order to provide information crucial to day to day operations. Show less



Sarasota Veterinary Emergency and Specialty Center

• Veterinary Technician

  • Jul 2012 - Apr 2014

  While working at Sarasota Veterinary Emergency and Specialty Center I was responsible to effectively manage my time in order to complete life saving procedures on critically ill and injured patients. I worked with a group of Emergency and Specialty Veterinarians to diagnose and treat animals with advanced laboratory diagnostic equipment including radiographs and blood work machines. I used my extensive Veterinary Technician skills to perform advanced life-saving tasks on my patients.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Veterinary Services Sergeant

  • May 2003 - Oct 2012

  During my enlistment in the U.S. Army I was promoted to the rank of Sergeant within my first three years as a Soldier. As a Sergeant, my primary role was to be a leader and a mentor to the Soldier placed under my command. I performed hundreds of training courses on topics pertinent to my mission. I lead Soldiers through group based scenarios where team work was critical to the completion of the task. While placed in charge of several small Veterinary Treatment Facilities, I oversaw the ordering… Show more During my enlistment in the U.S. Army I was promoted to the rank of Sergeant within my first three years as a Soldier. As a Sergeant, my primary role was to be a leader and a mentor to the Soldier placed under my command. I performed hundreds of training courses on topics pertinent to my mission. I lead Soldiers through group based scenarios where team work was critical to the completion of the task. While placed in charge of several small Veterinary Treatment Facilities, I oversaw the ordering of supplies, organization of the appointment schedules, and scheduling of doctors technicians and receptionist. As a Sergeant I regularly performed performance based counseling, financial counseling, and career counseling for my subordinates. I was bestow multiple achievement awards for my competent performance as a Sergeant, a leader and a mentor. Show less