Kiddie Mark Abejuela, MMITM
Remote Support Engineer at Modo Networks, LLC- Claim this Profile
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English -
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Tagalog -
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Cebuano -
Topline Score
Bio
Paul Murphy
Kiddie is a highly motivated and hard working IT Consultant. Tasks that were assigned to him directly were always completed in a timely and professional manner. His great personality and leadership skills make him an asset to any company.
Sheen Ismhael Lim
Kiddie is a fast learner who found a loving passion of IT Server administration and Client Support on the windows platform. I have seen he's skill increase by self taught studies and is currently perusing a certification of MCITP certification and Microsoft MVP accreditation. Kiddie works more than the required working hours, sometimes i think there might be two of them.
Paul Murphy
Kiddie is a highly motivated and hard working IT Consultant. Tasks that were assigned to him directly were always completed in a timely and professional manner. His great personality and leadership skills make him an asset to any company.
Sheen Ismhael Lim
Kiddie is a fast learner who found a loving passion of IT Server administration and Client Support on the windows platform. I have seen he's skill increase by self taught studies and is currently perusing a certification of MCITP certification and Microsoft MVP accreditation. Kiddie works more than the required working hours, sometimes i think there might be two of them.
Paul Murphy
Kiddie is a highly motivated and hard working IT Consultant. Tasks that were assigned to him directly were always completed in a timely and professional manner. His great personality and leadership skills make him an asset to any company.
Sheen Ismhael Lim
Kiddie is a fast learner who found a loving passion of IT Server administration and Client Support on the windows platform. I have seen he's skill increase by self taught studies and is currently perusing a certification of MCITP certification and Microsoft MVP accreditation. Kiddie works more than the required working hours, sometimes i think there might be two of them.
Paul Murphy
Kiddie is a highly motivated and hard working IT Consultant. Tasks that were assigned to him directly were always completed in a timely and professional manner. His great personality and leadership skills make him an asset to any company.
Sheen Ismhael Lim
Kiddie is a fast learner who found a loving passion of IT Server administration and Client Support on the windows platform. I have seen he's skill increase by self taught studies and is currently perusing a certification of MCITP certification and Microsoft MVP accreditation. Kiddie works more than the required working hours, sometimes i think there might be two of them.
Credentials
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Microsoft Certified Azure Fundamentals
MicrosoftMay, 2022- Nov, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftSep, 2023- Nov, 2024 -
Master in Management major in Information Technology Management (MM-ITM)
Liceo de Cagayan University
Experience
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Modo Networks, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Remote Support Engineer
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Sep 2019 - Present
Team Lead – Afterhours Support To manage the performance of the overnight team ensuring planned maintenances occur as well as triaging the new tickets. Ongoing ticket and escalation management to ensure communications with the day shift occurs smoothly. Key Responsibilities - Ensure scheduled maintenance tickets occur as necessary. Tickets will be in Scheduled of After Hours Maintenance status. - Monitor new overnight tickets on both the Professional Services and Zenith boards. - Manage and coordinate urgent and complicated support issues. - Act as escalation point for all requests and incidents for the overnight team utilizing the NOC as further escalations are required. - Manage process for communicating outage/emergency activities to the day team. - Review Assigned tickets on Professional Service board assigned to any of the Level 1 techs that haven’t been updated yet if time permits. Show less
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Centre Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Manage Services IT Consultant
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Jun 2016 - Sep 2019
Originally as Architel (got acquired by Centre Technologies) and started out as a Tier 1 Engineer and worked remotely from Philippines. Monitors 224 Clients in 517 Locations and having combined 7444 servers and computers agent. Originally as Architel (got acquired by Centre Technologies) and started out as a Tier 1 Engineer and worked remotely from Philippines. Monitors 224 Clients in 517 Locations and having combined 7444 servers and computers agent.
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Architel®
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Remote Tier 1 NOC Engineer
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Apr 2014 - Jun 2016
Focus on Critical Alerts, Patch Management, System and Application Alerts, Counter Alarms, PC/Server Maintenance. (After Hours/Graveyard Schedule)
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Remote Desktop Engineer
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Dec 2013 - Apr 2014
Focus on CSNH Client (Creative Solutions in Healthcare)
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Site Support Specialist
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Dec 2011 - Feb 2014
• Provided computer help desk support (Global and Local Support) • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. • Worked as SME (Subject Matter Expert ) of Server team focus on Windows Platform to maintain, monitor, document and implement policies of Cagayan de Oro City Site. • Policy implementation for policy baseline of Microsoft Active Directory Group Policy Management for Contact operations and back office accounts and computers. • Implemented WDS (Windows Deployment Service) installing bulk OS installation by pxe boot through DHCP Server in Cagayan de Oro City Site. • Exchange 2010 contact person to maintain and troubleshoot email issues. • Also Managed Symantec AV v12 enterprise for basic to advance security measures in Organization. • Change/migrate network VLAN for workstations ip and server in Cagayan de Oro Site. • Deployed of Windows Server Update Service (WSUS) for Update Automation of Concentrix PH Domain. • Compel lent Storage center - Retrieving and managing storage. • Generating Inventory for Active Directory Users and Computers through powersshell Show less
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Education
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2017 - 2020
Liceo de Cagayan University
Master's degree, Computer/Information Technology Administration and Management -
2007 - 2011
University of Science and Technology of Southern Philippines
Information Technology, Information Technology
Community
