Experience

Vitality Global

• United States
• Financial Services
• 1 - 100 Employee

• Head of Product, Deputy General Manager

  • Oct 2021 - Present

  Leading the integrated Insurance + Wellness (Vitality) Shared Value strategy:• Designed and launched an incentivised behaviour-change program, integrated into the insurance business (+7m users)• Establishment of a new Health and Wellness business unit, contributing to the expansion and diversification of core insurance business lines• Launched a wellness brand to promote positive messaging• Developed impactful marketing strategies • Designed the first scientifically validated health risk to attract and retain healthy insurance clients index (available to +20m users)• Led the negotiation and integration of Huawei fitness devices, allowing for the collection of verified risk data and the creation of innovative insurance products• Launched a corporate wellness service to improve health and productivity, informed by wellness and insurance data Show less

• Head of Vitality and Product (China)

  • Jan 2020 - Jul 2023

  Leader of a global team, ensuring seamless IP migration, localisation, and implementation of solutions: • Upgraded features of the digital platform, improving engagement and D2C conversion rates (9m users)• Development of a centralized modular platform for the delivery of health and wellness products• Established the first partnership between Adidas and Ping An Health, innovating insurance products through the inclusion of wellness benefits and branding• Implemented digital activation strategies, driving user acquisition, online engagement, and sales• Launched a corporate wellness program (+130k employees)• Co-authored the first Ping An Health and Vitality white paper, proving the link between healthy behaviours and the creation of Shared Value• Developed a training strategy implemented in 15 major Chinese cities, enhancing wellness revenue• Launched the first long-term health insurance product to link dynamic discounts with healthy behaviours (+300k clients), including achieving both company and regulator approval• Created experience-sharing sessions, strengthening joint venture relations and promoting new initiatives• Implemented cost control measures, resulting in wellness program savings ($1m annually, equivalent to 1% of revenue) Show less



Discovery Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Head of Product Experience

  • Feb 2019 - Jan 2020

  Led product and digital design strategies, founded in behavioural science principles and deep human insights, to develop the business:• Designed the end-to-end member-, advisor- and client-digital platforms and solutions • Created digital tools and online nudging strategy, founded in behavioural science principles to drive increased investment savings (reaching 70k clients)• Designed and implemented data-driven communication strategies, to improve awareness and engagement in products (internal and client-facing)• Led data-driven R&D processes to identify new trends and emerging areas of value• Supported other business development initiatives, including coordination and alignment of stakeholders• Developed a monitoring process and associated key business metrics to increase business value Show less

• Product Development Specialist

  • Feb 2018 - Feb 2019

  Founding member of the Employee Benefits Umbrella Fund business (+$500m assets):• Jointly designed a unique value proposition allowing clients to earn increased investment returns by demonstrating good health and financial behaviours• Implemented an online sales and pricing system to expand the new business funnel• Led multidisciplinary teams to ensure the successful roll-out of omnichannel communications • Supported the development and associated resourcing of key business functions including R&D, Technical Marketing, and Channel support• Designed training schedules for both internal and external stakeholders, aimed at generating awareness and take-up of newly established business lines Show less



Momentum

• Financial Services
• 1 - 100 Employee

• Actuarial Specialist

  • Dec 2014 - Feb 2018

  Founding member of the international nsurance joint venture established in India (9% market share): • Designed and launched the MMI-branded Insurance + Wellness product (“Multiply”) • Conducted in-depth client research and journey mapping to develop the overall MVP • Managed the pricing and cash flow model for the newly launched integrated products • Negotiated commercial partnerships in multiple different industries across all regions in India • Designed an incentivized financial management proposition, centred on behavioural principles • Designed and implemented safe-driving telematics solutions, to improve driving behaviours • Implemented the MMI Money Management solution integrated into insurance and investment businesses, designed to increase client wealth Show less



Marsh

• United States
• Insurance
• 700 & Above Employee

• Actuarial Specialist

  • Jul 2012 - Nov 2014

  Research and development of Insurance + Wellness products and solutions: • Optimised the MMI Group Wellness programme resulting in increased engagement and retention • Owned the full pricing and status management of the MMI Group Wellness programme • Collaborated with executives (internal and external) to design and implement partner strategies • Designed unique solutions to create Shared Value across businesses, including life insurance, employee benefits, and health insurance • Developed and implemented an integrated rewards strategy across the MMI Group Show less



Alexforbes

• South Africa
• Financial Services
• 700 & Above Employee

• Senior Actuarial Analyst

  • Nov 2010 - Jun 2012

  Actuarial consulting, including pricing, valuations, and investment strategies: • Actuarial consultant to investment funds, managing relationships and producing technical outputs • Constructed asset allocation models informing large fund investment strategies • Developed performance attribution models to analyze pension fund investment strategies • Created pension projection and increase models to support statutory valuator increase recommendations • Management of fund liquidations (including budgeting, legal, and communications) Show less