Experience

Interstate Blood Bank, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Donor Processor

  • Aug 2016 - Present

  Register and process over 250+ donors a week, averaging less than 1% error rate in evaluation and documentation; maintain accurate record of processes performed using manual and computer-based systems.• Perform medical pre-health history screenings to determine donor suitability by taking vital signs, hematocritand total protein samples.• Build great rapport with donors to ensure overall satisfaction with the center to support long-term donations.• Verify accuracy and… Register and process over 250+ donors a week, averaging less than 1% error rate in evaluation and documentation; maintain accurate record of processes performed using manual and computer-based systems.• Perform medical pre-health history screenings to determine donor suitability by taking vital signs, hematocritand total protein samples.• Build great rapport with donors to ensure overall satisfaction with the center to support long-term donations.• Verify accuracy and completeness of documentation for blood sample processing; perform additional testing to find antigen, antibodies and viruses donated in blood samples and report all data to the Philadelphia Department of Public Health.• Comply daily with OSHA/HIPAA regulations and abide by infection control and safety procedures in carrying out daily phlebotomy functions.• Assist with administrative tasks, including typing, records maintenance and managing multi-line phone system; search master patient index for appropriate patient demographic information using specific laboratory information systems. Show more Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2015 - Dec 2016

  • Interacted with approximately 200+ customer’s daily, building a strong customer base through personalized product guidance, resolving issues, following up on purchases and opening new accounts.• Implemented outstanding customer service techniques while answering inquiries by phone and through in store purchases to ensure orders and transactions were conducted efficiently.• Coordinated with management to ensure stockroom meets risk management and audit requirements.•… • Interacted with approximately 200+ customer’s daily, building a strong customer base through personalized product guidance, resolving issues, following up on purchases and opening new accounts.• Implemented outstanding customer service techniques while answering inquiries by phone and through in store purchases to ensure orders and transactions were conducted efficiently.• Coordinated with management to ensure stockroom meets risk management and audit requirements.• Influenced customer buying decisions, by communicating information about the quality, value and style of products; memorized the company’s monthly product offerings, contributing to a 8% sales increase for the quarter by communicating product benefits and providing excellent service. • Stocked, replenished and organized inventory with accuracy and efficiency, completing tasks 15% faster than average associates. Show more Show less