Senior Agency Manager

• May 2022 - Present

Provide comprehensive support to internal and external brokers,including training, contracting, and issue escalation for IndividualFamily Plans and Medicare.Develop and streamline broker contracting systems to improve efficiencyand accuracy.Set and monitor productivity and sales targets for internal sales brokers.Recruit and onboard internal and external brokers and general agencies.Collaborate with program partners to organize and execute trainingevents, creating customized training materials.Oversee all aspects of the agency's Individual Family plan business,including production, revenue, and contract negotiations.Lead, guide, and supervise staff across multiple office locations.Spearhead the implementation of a new CRM platform, leading a team indata transfer and creating standard operating procedures and trainingprograms.Identify and secure new potential carrier business opportunities.Maintain consistent communication with brokers through written andverbal channels. Show less

Agency Manager

• Sep 2018 - Present

Shop Manager

• Nov 2017 - Jul 2018

Oversaw all responsibilities within the store, including recruitment, training, schedule management, payroll, and weekly merchandising. Achieved top-ranking sales performance, surpassing personal and store goals. Executed direct marketing and clienteling strategies through active customer and community engagement. Led new store openings, providing training and ongoing support. Motivated and guided a team of associates, monitoring progress and conducting performance evaluations. Conducted detailed analysis of monthly sales objectives and collaborated with the team to devise success plans. Provided technical support and policy training to the district. Show less

Orlando Market Sales Merchandiser

• Jun 2015 - Nov 2017

Collaborated with district and store managers to enhance sales performance in 12 different store locations. Organized in-store events to promote products and increase revenue. Conducted quarterly training seminars for a team of sales associates. Revamped visual aspects of HBI Brands for an enhanced in-store experience. Analyzed monthly sales reports to identify opportunities for improvement. Collaborated with district and store managers to enhance sales performance in 12 different store locations. Organized in-store events to promote products and increase revenue. Conducted quarterly training seminars for a team of sales associates. Revamped visual aspects of HBI Brands for an enhanced in-store experience. Analyzed monthly sales reports to identify opportunities for improvement.

Department Supervisor/ Visual

• Aug 2008 - Jun 2015

Oversaw merchandising and visual elements of the women's department, responsible for 40% of sales. Led and managed a team of associates, providing guidance and feedback. Fostered growth and development through effective leadership and training. Oversaw merchandising and visual elements of the women's department, responsible for 40% of sales. Led and managed a team of associates, providing guidance and feedback. Fostered growth and development through effective leadership and training.