Experience

Disability Determiniation Svc

• United States
• Government Administration
• 1 - 100 Employee

• Disability Specialist

  • Aug 2015 - Present

  responsible for reviewing disability documentation to determine eligibility, maintaining and reviewing current cases, providing support and problem-solving assistance, helping people understand their disabilities and delivering formal training to staff.



First Care

• Egypt
• Facilities Services
• 1 - 100 Employee

• Office Manager

  • May 2013 - Aug 2015

  ⋅in charge of the overall business operations⋅ Supervise front staffGreet and welcomes all customers• Coordinate all aspects of the outpatient referral and precertification process including medical necessity review, benefits eligibility review, data entry and provider correspondence• Provide secretarial and administrative support to management staff or department by typing and editing correspondence, filing documents, scheduling appointments, and answering telephone• Coordinate and perform activities required for verification and authorization of insurance benefits for services• Balance and closes all charge and payment batches by the end of each day• Perform other related duties as required



Ceridian

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Sep 2012 - May 2013

  • Provided excellent customer service for a third party benefit administration corporation• Proactively sought to understand customers' needs and consistently created value for them• Provided Benefit Administration Outsourcing, Benefits Continuation, Consumer Directed Health Care, Claims Processing and Reimbursement Accounts for multiple clients



Express Employment Professionals

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2012 - Oct 2012

  • Clerical work: answered phone/emails, utilized fax, copy, and postage machine, filed invoices and other materials, used scanner for resident/employee files• Assisted office manager/Director of Human Resource with daily tasks



Alabama Medicaid Agency

• Insurance
• 100 - 200 Employee

• Intern

  • Aug 2011 - Dec 2011

  • Participated in daily management meetings with Commissioners and Directors of Medicaid ​• Collaborated with the completion of fiscal year financial budgets of the Medical Services division and Quality Assurance Division• Technical writing, grant writing, and research (monitoring and interpreting contracts)• Public speaking to small groups and one-on-one interaction• Ensured professional business environment at all times• Managed conflict and built trust throughout the entire internship• Maintained confidentially



Auburn University

• United States
• Higher Education
• 700 & Above Employee

• Work-Study Student/Assistant

  • Jan 2008 - Aug 2011

  Performed general office/clerical duties• Maintained a confidential database• Composed student and employer information into contact databases• Greeted and hosted visitors• Answered telephone with courtesy and respect for others and follow through in a timely and efficient manner• Assisted with coordinating special events that occur throughout the year on both a casual and formal basis