Experience

First Defense Legal Aid

• United States
• Legal Services
• 1 - 100 Employee

• Intern

  • Jun 2023 - Present



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Coach

  • Aug 2022 - May 2023

  •Assist agents with building confidence and knowledge to assist card members.• Organize and lead workshops to teach agents • Efficiently handling time to manage all tasks

• Account Specialist

  • Nov 2021 - Aug 2022



Target

• United States
• Retail
• 700 & Above Employee

• Guest Service Advocate

  • Jul 2016 - Sep 2021

  •Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard. •Supervise team members by directing them to lanes, breaks, and other tasks •Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery •Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard. •Supervise team members by directing them to lanes, breaks, and other tasks •Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery