Kiandra Mays
Confidential Executive Assistant at The Haven of Grace- Claim this Profile
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Bio
Credentials
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Excel Essential Training (Office 365/Microsoft 365)
LinkedInDec, 2021- Nov, 2024
Experience
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The Haven of Grace
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United States
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Non-profit Organizations
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1 - 100 Employee
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Confidential Executive Assistant
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May 2023 - Present
•Engaged in independent and effective interactions with diverse external partners, board of directors, funders, visitors, and internal stakeholders at all organizational levels. •Exercised sound judgment to plan, prioritize, and organize a multifaceted workload, while recommending and implementing improvements in office practices and procedures. •Provided confidential and proficient administrative and clerical support, managing sensitive areas such as Human Resources, banking, payroll, employment records, and bill payment for the Executive Director and leadership team. •Ensured compliance and facilitated contract adherence, audits, and tax preparation by managing and maintaining crucial files. •Collaborated with accountants on bookkeeping matters, efficiently processed donations, and maintained control over petty cash. •Demonstrated excellent organizational skills by effectively tracking incoming calls, performing typing, and filing tasks, and proficiently coordinating meetings, travel arrangements, and conferences. •Directed the procurement and upkeep of office supplies, furniture, and equipment, ensuring smooth operations and a conducive work environment. •Developed and implemented comprehensive filing and retrieval systems, ensuring convenient historical reference, and streamlined information retrieval. •Oversaw facility services, including diligent cost management, maintenance contracts, and ongoing building upkeep. •Ensured the security and integrity of IT/Telephone systems, implemented necessary security measures. •Assisted in the seamless onboarding and transitioning of employees, facilitating a smooth integration process. •Implemented robust staff training systems and resources, ensuring compliance with legal requirements, and promoting a culture of continuous development. •Maintained accurate and up-to-date employee personnel files, overseeing important documentation, and facilitated employee resignations/terminations. Show less
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Jovie
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Child Day Care Services
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200 - 300 Employee
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Nanny
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Nov 2022 - Apr 2023
• Provided attentive and nurturing care, ensuring children's safety, well-being, and emotional development. • Created stimulating environments with age-appropriate activities and educational opportunities. • Established open communication with parents, sharing updates on children's activities and addressing concerns. • Managed daily routines, including meals, hygiene, transportation, and bedtime. • Implemented positive behavior management and supported educational growth. • Organized outings, playdates, and community activities for socialization. • Maintained clean and organized spaces for children. • Collaborated with parents on parenting approaches and addressed specific needs. • Demonstrated flexibility in schedule and responsibilities. • Ensured safety measures and emergency preparedness. • Provided emotional support and served as a positive role model. • Handled administrative tasks and maintained confidentiality. • Adapted care to each child's unique needs and interests. Show less
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Opera Theatre of Saint Louis
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Non-profit Organizations
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1 - 100 Employee
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Artistic Fellow
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Oct 2021 - Jul 2022
• Project manager for Black Music Month concert: located catering service and venue; scouted, auditioned, and contracted local artists for the concert. Managed all production logistics with staff and artists in a timely manner. • Managed $25,000 for Black Music Month concert, budget including artists/staff payroll, venue rental, catering, newspaper and social media ad buys, and music rights, etc. • Facilitated needs of over 100 regular and seasonal colleagues and artists for intense three-month, 4 -performance summer opera festival season. • Exercised leadership capabilities by successfully motivating and inspiring others to advocate for racial equity and social justice. • Designed five promotional ads for the company' newsletters and social media accounts. • Coordinated and booked airfare, hotel, and ground transportation: prepared detailed itineraries. Show less
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Simplisafe Electronic Home Security Solutions
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Delray Beach, Florida, United States
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Customer Service Representative
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Oct 2019 - May 2021
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided technical support including diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues. • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating. • Resolved technical issues by phone with 60-70 customers daily. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided technical support including diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues. • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating. • Resolved technical issues by phone with 60-70 customers daily.
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Business Professional Women’s Scholarship House
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Boca Raton, Florida, United States
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House Relations, Treasurer, Historian
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Mar 2018 - Jun 2020
• Budgeted $6,000 in accounts payable and receivable for yearly expenses. • Led financial planning and forecasting process to allocate resources in line with organization demands. • Contacted local businesses for service projects, planned house and campus events, booked venues, planned celebrations and holiday festivities. • Managed administrative logistics of events planning, event booking, and event promotions. • Delegated tasks to committees during procedural meetings to focus on improving organization needs. Show less
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Women's Vocal Arts Organization
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Boca Raton, Florida, United States
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Treasurer
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Oct 2018 - May 2020
• Planned and managed $2,400 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls. • Liaised with financial institutions to secure project funding and optimize financial resources. • Positioned choir members within groups for peer and mentor system. • Coordinated and organized choir events for holiday parties and banquets. • Created choir events for members and community gatherings. • Planned and managed $2,400 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls. • Liaised with financial institutions to secure project funding and optimize financial resources. • Positioned choir members within groups for peer and mentor system. • Coordinated and organized choir events for holiday parties and banquets. • Created choir events for members and community gatherings.
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Mind&Melody, Inc.
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Musicians
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1 - 100 Employee
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Session Leader, President, Treasurer
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Feb 2017 - Jun 2018
• Worked with 50-60 Alzheimer's and Dementia patients to provide collaborative, interactive music experiences that engage the participants socially and cognitively, according to their abilities. Activities such as: singing, clapping, playing instruments, and conducting. • Developed individualized structured lesson plans that helped patients reach specific goals in communication, mobility skills, and awareness by incorporating music. • Prepared organization's fiscal plans to help strategically direct operations and strengthen controls. • Managed organization's budget and tracked financial documentation and funds allocation. • Recruited new club members by spearheading membership drives, conducting meet-and-greets, and hosting special events. Show less
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Victoria's Secret
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Oct 2016 - Jan 2018
• Provided positive first impressions to welcome existing, new, and potential customers. • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications. • Contributed ideas and offered constructive feedback at weekly sales and training meetings. • Increased sales by averaging $150 each shift by establishing goals and reviewing performance protocol. • Provided positive first impressions to welcome existing, new, and potential customers. • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications. • Contributed ideas and offered constructive feedback at weekly sales and training meetings. • Increased sales by averaging $150 each shift by establishing goals and reviewing performance protocol.
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Education
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Florida Atlantic University
Bachelor of Arts - BA, Music
Community
