Experience

Mays Chemical Company

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Purchasing Representative

  • Jan 2022 - Present



Festool USA

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Dealer/Repair Support Specialist/ Inside Sales

  • Apr 2018 - Sep 2020

  Assist dealers with product recommendations, product and order related.• Process dealer orders via phone, fax and email using SAP• Continuously monitor and make changes when necessary to improve dealer satisfaction• Support outside sales with price quotations and monitoring outgoing shipments, product backorders and returns.• Assist customers with repair cost and or repair parts.• Managed a process improvement project focused on improving the customer experience on 3,000 customer contacts per year in an end user to website contact center.



EHOB Inc.

• Central Region Account Manager/Customer Service Rep.

  • Aug 2006 - Apr 2018

  Follows a variety of generally defined procedures within the such as: order entry, inquiries, claims, complaints, tracking shipments, problem solving/trouble shooting, record keeping, high volume inbound/outbound single que calls, quotes, pricing, follow-ups, expediting, and order management, product training, auditing accounts, Data entry, spreadsheets, direct customer contact via phone/e-mail/fax, cancellations, account management, running reports, scanning documents, inside/outside sales support, Process returns/credits, RGA's, short pays, back door returns, power point presentations, compliance training, brand/acquisition and goal setting training Manages all repeat orders to existing customers. Primary contacts are typically internal and on a co-worker or professional level. Answers routine/non-routine questions. Acts as department support expert by providing interpretation of support procedures and processes. Actively participates in corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies & procedures, and acts in a manner consistent with EHOB's values and ethical standards.



TNT Logistics North America

• Customer Service/ Lead Shipping Clerk

  • Jul 2002 - Aug 2006

  Maintain a leadership role in shipping. Assist customers with order entry and troubleshooting via phone, fax or email. Invoicing, data entry, spreadsheets, excel, word, lotus notes, Oracle.Schedule international shipments (ocean and air) for pick up/delivery and creating performance and custom documents. Trained employees Maintain a leadership role in shipping. Assist customers with order entry and troubleshooting via phone, fax or email. Invoicing, data entry, spreadsheets, excel, word, lotus notes, Oracle.Schedule international shipments (ocean and air) for pick up/delivery and creating performance and custom documents. Trained employees



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Shipping Clerk

  • Oct 2000 - Jul 2002

  Picking and packing computer parts Inventory Control Log in special packages Sorting and routing mail Repackage mail Picking and packing computer parts Inventory Control Log in special packages Sorting and routing mail Repackage mail