Kiana Melendez
Customer Support Specialist at Mudflap- Claim this Profile
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Topline Score
Bio
Credentials
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English Proficiency Certification
EFSETJul, 2022- Sep, 2024 -
15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInDec, 2021- Sep, 2024 -
Proven Tips for Managing Your Time
LinkedInDec, 2021- Sep, 2024 -
Time Management: Working from Home
LinkedInNov, 2021- Sep, 2024
Experience
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Mudflap
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United States
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Customer Support Specialist
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Apr 2022 - Present
•Answering incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product and whatever else they might need. •Placing outbound calls to follow up with customers and our truck stop partners. •Providing above-and-beyond, amazing service •Developing an expert understanding of the Mudflap product to effectively help customers •Working cross functionally to identify ways to enable world-class customer service at scale. •Working from home
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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CS Guest Specialist
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Nov 2016 - Jun 2022
•Explained products, services and prices, and answered questions from customers from both the guest and partner side. •Handled customer complaints, provided appropriate solutions and alternatives within the time limits. •Followed up with customers to ensure resolution. •Became a master of Booking.com’s products so the benefits and usage of our platform can be explained in detail to our client. •Became an Ethics Ambassador in 2020 and keep participating in the program as I continue to guide my colleagues in the correct path to solve their concerns. •Have exceeded expectations in 2 quarters in a row
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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US ARMY
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Oct 2018 - Jul 2019
•Learning the traditions, tactics and methods of becoming a U.S. Army Soldier •Perform training tasks under extreme conditions; work under pressure and make education decisions in a timely manner •Engaged in daily physical fitness training •Effectively communicate situation reports for training purposes •Learning the traditions, tactics and methods of becoming a U.S. Army Soldier •Perform training tasks under extreme conditions; work under pressure and make education decisions in a timely manner •Engaged in daily physical fitness training •Effectively communicate situation reports for training purposes
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Advantage Rent A Car
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Consumer Services
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Reservation Department Lead Agent
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Nov 2015 - Nov 2016
•Served as mentor to junior team members. •Recognized for exceptional shift performance •Develop a strategy that the team members can use to better reach a project’s goal. •Assign tasks to team members. •Determine the completion timeline and monitor progress to keep the project on track and on schedule. •Communicate clear instructions to team members. •Manage the flow of day-to-day operations. •Create and distribute reports to update the company on the team’s progress. •Served as mentor to junior team members. •Recognized for exceptional shift performance •Develop a strategy that the team members can use to better reach a project’s goal. •Assign tasks to team members. •Determine the completion timeline and monitor progress to keep the project on track and on schedule. •Communicate clear instructions to team members. •Manage the flow of day-to-day operations. •Create and distribute reports to update the company on the team’s progress.
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Education
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2016 - 2017
Florida Technical College
Certification, Medical/Clinical Assistant
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