Experience

Advanced Employment Services, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Sales & Recruiting Specialist

  • Feb 2019 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Deputy Manager

  • Oct 2017 - May 2018

• Team Lead

  • Sep 2014 - Oct 2017



Modern Imaging Solutions Inc

• Philippines
• Retail
• 1 - 100 Employee

• RECRUITMENT AND TRAINING SUPERVISOR

  • Aug 2013 - Jun 2014

  Facilitate Training Classes geared towards Excellent Customer Experience and Sales. Create Process flows and guidelines to ensure streamlined communication and processes across all levels. Create training materials focusing on the key elements of how to sell and how to sell effectively. Create Quality Guidelines to ensure streamlined communication throughout the agent population. Monitor Calls for Quality and Adherence to policies and guidelines. Facilitate Training Classes geared towards Excellent Customer Experience and Sales. Create Process flows and guidelines to ensure streamlined communication and processes across all levels. Create training materials focusing on the key elements of how to sell and how to sell effectively. Create Quality Guidelines to ensure streamlined communication throughout the agent population. Monitor Calls for Quality and Adherence to policies and guidelines.



IBM Global Process Services

• Lead Process Trainer

  • Apr 2008 - Jul 2013

  Conduct Training Classes geared towards excellent customer service, technical troubleshooting, issue isolation and resolution, communication and multi-tasking. Conduct Interviews to ensure that hires are the right fit for the account. Conduct uptrainings to upskill the current agent population and to pilot continuous improvement. Conduct post-mortem analysis on the training classes and fallouts to identify areas for improvement with recruitment and training. Provide support to the operations floor during the nesting and certification period. Serve as primary point of contact for the dissemination of client initiated informational updates. Show less