Experience

BOOZ ALLEN HAMILTON ENGINEERING SERVICES, LLC

• United States
• 1 - 100 Employee

• IT Support Specialist

  • Dec 2016 - Sep 2018

  Security Engineer December 2016 - Current ● Configure, install, and manage Bigfix, Security and Compliance, Inventory, Webreports, RES and other components as required ● Manage enterprise deployments of Bigfix ranging from 50 - 250,000 endpoints per account. ● Create and manage security Groups ● Manage Virtual Lab environment ● Upgrade testing and deployment implementation planning and deployment agent packaging ● Server patching, compliance and license validation/usage auditing ● Assist with Splunk report creation and integration ● Assist with Forescout whitelist implementation ● Assist with troubleshooting tool integration issues ● Create custom reports and implement report automation ● Additional automation via Rest API ● Remedy ticket management Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Specialist

  • Aug 2014 - Dec 2016

  ● Configure, install, and manage Bigfix, Security and Compliance, Webreports and other components. ● Manage enterprise deployments of Bigfix ranging from 50 - 60,000 server endpoints per account. ● Create and assign AD groups. ● Manage AD, GPO, and antivirus settings within the Lab Environment ● Manage Lab environment ● Beta testing for BigFix 9.5 ● Server patching and troubleshooting. ● Fixlet authoring and application packaging. ● Health Check and Health Check trouble shooting. ● Run SCM, TCM and GCM content for Bigfix application on an account by account basis. ● Tool integration for BFI, SecMART, URT, ECM, CDS, Runbook and other ● Report creation and reporting for custom content including CIS checklists, Disa Stig checklist, FDCC checklists when requested. ● Manage and Implement ISam, Action Archiver, Crawler, ETL, SUA, and ILMT ● Automation via Rest APi Tool ● Cirat, Ticket, and Librarian management ● Repository installation and configuration ● Activation and training in domains including BigFix Management,Patch management, and lifecycle os deployment ● Available on call support rotation 24-7 ● Responsible for managing training materials and Wiki content. Show less



US Securities and Exchange Commission

• United States
• Financial Services
• 100 - 200 Employee

• Engineer IV/Ast. Patch Manager

  • Nov 2011 - Aug 2014

  ● Domain Admin. ● Patch management lifecycle: including testing, scheduling, creation and deployment via either TEM, Bigfix, or SCCM. ● Vulnerability management for 8000+ workstations via Bigfix. ● Manage Enterprise patch deployments. ● Application packaging for enterprise deployments. ● Development and maintenance of core desktop image (Swimage). ● Pointsec Server Administration. ● SOP creation. ● McAfee EPO maintenance and administration including policy management, dat distribution, and virus detection and remediation. ● Backend SQL clean up. ● Assist with server/workstation decommissioning. ● Tier III workstation infrastructure support as needed. ● Conduct trainings as needed. Show less



MNCPPC

• United States
• Banking
• 1 - 100 Employee

• Support Specialist II/Systems Admin

  • Oct 2008 - Nov 2011

  ● Citrix Administration.● Deploy, configure, and upgrade training machine’s hardware and software● Maintain and modify core image.● Conduct trainings and create user manuals. ● Crystal report creation. ● Teleconferencing equipment installation, replacement, repair, and troubleshooting. ● Configure and install VOIP phones. ● Workstation installation, replacement, repair, and troubleshooting. ● Active Directory account creation.● Smartphone configuration and deployment (including BB, Iphone, Windows and Android).● Software and Hardware testing. Show less

• Senior Service Desk Analyst

  • Nov 2006 - Oct 2008

  ● Responsible for installing, troubleshooting, testing, and fixing various OS software glitches and hardware products related to Citrix, Windows and MAC OS. ● Responsible troubleshooting LAN/WAN based issues related to Citrix, Windows and MAC OS over the phone or in the field and creating tickets to escalate if needed. ● Maintain Class Database, supply system reports, create facilities and troubleshoot user portals.● Assist users with setting up machines for remote access.● Provide support for audio, visual, teleconferencing systems.● Performing system and software application installation, maintenance tasks, and troubleshooting.● Provide onsite technical support and training for users and staff. Show less