Kia Felix
Talent Development Manager at The Peached Tortilla- Claim this Profile
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Experience
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The Peached Tortilla
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United States
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Hospitality
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1 - 100 Employee
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Talent Development Manager
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Sep 2021 - Present
*Experience launching and testing new HRI Systems, scheduling, and time sheet software: Paycor, Paycom, When I Work *Collaborated with HR team on bi-weekly payroll, payroll reviews, updates to benefits and insurance, and new hire enrollments *Ensured compliance with the company’s policies and employment/labor laws *Proposed and executed innovative recruiting techniques to increase applicants and diversity *Develop training materials and programs, culture-building activities, and retention practices *Introduced, executed, and trained unbiased conflict resolution policies *Established and conducted leadership skills training classes for the management team *Improved employee benefits and retention by re-structuring the budget, and decreasing training labor costs with a new trainer promotion program *Implemented risk management functions at four locations, ensuring maximization of money spent on personnel and physical assets Show less
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Co-founder and Business Administrator
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Jan 2019 - Jun 2021
*Implemented automated customer data collection and streamlined recordkeeping to improve customer retention and increase profit margins *Developed and executed successful marketing campaigns across Instagram, Facebook, QR codes, and in-person promotional events *Managed and tracked transactions, inventory, budget, and accounts payable and receivable *Re-structured and diversified business and products, resulting in increased and more diverse customer and sales growth *Implemented automated customer data collection and streamlined recordkeeping to improve customer retention and increase profit margins *Developed and executed successful marketing campaigns across Instagram, Facebook, QR codes, and in-person promotional events *Managed and tracked transactions, inventory, budget, and accounts payable and receivable *Re-structured and diversified business and products, resulting in increased and more diverse customer and sales growth
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Jay's Bistro
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United States
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Food and Beverage Services
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1 - 100 Employee
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People Operations Manager
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Jun 2019 - Dec 2020
*Onboarded new employees, including training, mentoring, and new hire documentation *Adjusted job assignments and schedules to keep pace with dynamic business needs *Cross-trained existing employees to maximize team agility and performance Re-structured written training documentation and pre-shift meetings, increasing per-person averages and overall sales *Created and enforced daily, weekly, and monthly staff assignments, resulting in a 100% front-of-house pass rate for Health Department inspections Show less
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Stoic & Genuine
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United States
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Restaurants
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1 - 100 Employee
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Assistant General Manager
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Oct 2017 - Jun 2018
*Maximized profitability through strategic P&L management and accurate payroll processing using ADP *Spearheaded full-cycle recruitment, onboarding, training, and employee reviews to build a performance-based culture and increase retention *Enabled effective team communication, resulting in improved employee satisfaction and retention *Maximized profitability through strategic P&L management and accurate payroll processing using ADP *Spearheaded full-cycle recruitment, onboarding, training, and employee reviews to build a performance-based culture and increase retention *Enabled effective team communication, resulting in improved employee satisfaction and retention
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Edible Beats
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United States
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Restaurants
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1 - 100 Employee
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Recruiting & Hiring Manager
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Jun 2014 - Oct 2017
*Managed full-cycle recruiting and onboarding process, including payroll setup via ADP *Monitored and investigated financial report variances daily with accounting staff *Conducted and evaluated quarterly performance reviews to ensure team success *Managed full-cycle recruiting and onboarding process, including payroll setup via ADP *Monitored and investigated financial report variances daily with accounting staff *Conducted and evaluated quarterly performance reviews to ensure team success
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Education
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Southwestern University