Social Media and Marketing Manager

• Aug 2022 - Present

Social Media Coordinator

• May 2021 - Aug 2022

• Develop, implement and measure external and internal social media based posts for all arms of The Gupta Group of Companies and Rogue Insight Capital.• Manage day-to-day media relations and media requests for brand and corporate issues.• Evaluate the effectiveness of social media programs and communicate results back to business,on a monthly and quarterly basis.• Collect and analyze all Hotels’ social media metrics, and report back on a monthly and quarterly basis.•Serve as senior editor and provide communications content for social media platforms. Show less

Jack Astor's Cocktail Server

• Jun 2016 - May 2021

- Develop rapport with clients and generate repeat business through a friendly attitude and extensive cuisine knowledge.- Spot VIP clients immediately and provide specialized treatment including preferred tables.- Train new servers on service policies- Work with individual servers to improve performance- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.- Documented success in making relations to guests through friendly attitude- An upbeat professional who has a proven talent for reading guests and anticipating their needs Show less

Jack Astor's Hostess

• Aug 2015 - Jun 2016

- Greet and acknowledge guests and seat patrons by escorting them to an assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.- Present menus, create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials.- Accept and organize reservations, and prioritize reservations to accommodate customers.- Prepare seating assignments before service and present plan to the restaurant during a pre-shift meeting.- Walk through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs. Show less

Integrated Media Intern

• Jul 2020 - Dec 2020

- Responsible for media list creation, daily media monitoring and pitching to media for a variety of clients. - Created media advisories, event agendas and event postings for upcoming client events. - Assist with the development and execution of existing and future public relations strategies, including media concepts, materials, editorial calendars, planning/brainstorming work sessions - Increased client social media engagement across several accounts by 500+. - Responsible for media list creation, daily media monitoring and pitching to media for a variety of clients. - Created media advisories, event agendas and event postings for upcoming client events. - Assist with the development and execution of existing and future public relations strategies, including media concepts, materials, editorial calendars, planning/brainstorming work sessions - Increased client social media engagement across several accounts by 500+.

Sales and Catering

• Jan 2020 - Mar 2020

- Manage and oversee social media content - Communicate with industry professionals and influencers via social media to create a strong network - Collaborate with the entire team to complete multiple tasks - Manage and oversee social media content - Communicate with industry professionals and influencers via social media to create a strong network - Collaborate with the entire team to complete multiple tasks

Media Coordinator

• Feb 2019 - Dec 2019

- Built strong following on social media platforms and increased following through customer engagement, content generation and media mentions. - Created, posted, and monitored social media platforms and developed in-depth activity reports. - Wrote various press releases and pitched national and international media. - Utilized Cision Point to create and update media lists - Promoted client through Facebook, Instagram and Twitter - Built strong following on social media platforms and increased following through customer engagement, content generation and media mentions. - Created, posted, and monitored social media platforms and developed in-depth activity reports. - Wrote various press releases and pitched national and international media. - Utilized Cision Point to create and update media lists - Promoted client through Facebook, Instagram and Twitter

Public Relations Intern

• Jan 2018 - Apr 2018

- Creating engaging content to effectively utilize the company’s social media and blogs - Regular posting on social media accounts like Facebook, Instagram and Twitter - Writing and editing blog posts and website articles - Create and help post press releases - Build and update media lists - Drafting copy for press releases, newsletters and media materials - On-site and off-site assistance with special events; event planning - Writing and editing blog posts and website articles - Gathers post-event wrap up reports Show less

Authorized Key Holder

• May 2013 - Sep 2016

- Opened and closed the store - Reviewed and processed customer purchase orders and advised customers of potential backorders or delays. - Provided accurate information on incoming order statuses and shipped purchase orders. - Maintained cleanliness of the store and ensured merchandise were displayed correctly - Upselling and making recommendations to customers. - Opened and closed the store - Reviewed and processed customer purchase orders and advised customers of potential backorders or delays. - Provided accurate information on incoming order statuses and shipped purchase orders. - Maintained cleanliness of the store and ensured merchandise were displayed correctly - Upselling and making recommendations to customers.

Customer Service Representative

• Sep 2014 - Aug 2015

- Opened and closed the store. - Received and stocked weekly inventory. - Clear communication skills aimed at understanding customers’ needs and providing corresponding services. - Maintained a friendly attitude and followed all store interaction protocols while answering customers questions and processing payments. - Process customer returns, answer questions about merchandise and manage exchanges. - Maintained cleanliness of the store and ensured merchandise were properly displayed. - Responding quickly and resourcefully to customer requests or concerns. Show less