Experience

Advanced Neurosurgery Associates

• United States
• Medical Practices
• 1 - 100 Employee

• Surgery Coordinator

  • Mar 2023 - Present

  Rutherford, New Jersey, United States



LAS VEGAS NEUROSURGERY & SPINE CARE, L.L.C

• United States
• Medical Practices

• Surgery Scheduler

  • Jan 2021 - Mar 2023

  Las Vegas, Nevada, United States



Primerica

• United States
• Financial Services
• 700 & Above Employee

• Life Insurance Agent

  • Aug 2020 - Mar 2023

  United States



SimonMed Imaging

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Front Desk - Per Diem

  • Aug 2018 - Apr 2020

  Las Vegas, Nevada Area



DIGNITY HEALTH MEDICAL GROUP NEVADA LLC

• Operations Manager

  • Mar 2016 - Apr 2017

  Henderson, Nevada • Improved YOY patient volume by 30 percent through standardized appointment times, cancellation protocol and proactively contacting patients for preventative services • Increased employee satisfaction and engagement by 50 percent • Elevated patient satisfaction scores by 25 percent • Handled the hiring, retention, training and evaluations of staff. • Managed financial performance of clinic ensuring operations falls within the budget outlined for clinic;… Show more • Improved YOY patient volume by 30 percent through standardized appointment times, cancellation protocol and proactively contacting patients for preventative services • Increased employee satisfaction and engagement by 50 percent • Elevated patient satisfaction scores by 25 percent • Handled the hiring, retention, training and evaluations of staff. • Managed financial performance of clinic ensuring operations falls within the budget outlined for clinic; purchased office supplies, equipment and medications • Facilitated the implementation of Cerner electronic health record with responsibility for staff and provider training, troubleshooting and conversion of 6,000 patient health information records. • Assisted with the implementation of same day appointments through the InQuicker platform. • Physician compliance coordinator • Processed daily reconciliation of petty cash and site deposits

• Charge Entry Clerk/Billing Liaison/Patient Experience Specialist/Interim Site Supervisor

  • Aug 2014 - Mar 2016

  Las Vegas, Nevada Area • Promoted to a "Super biller" based on demonstrated ability to determine priorities, identify trending rejections and denials • Selected to lead a high-visibility project, which resulted in high dollar patient refunds • Onboarded, trained and oversaw new employees in the billing department • Served as an expert resource and support for physicians, leadership and staff in establishing an environment of proactive service recovery efforts

• Neurosurgery and Cardiovascular Thoracic Surgery Scheduler/ Lead Clinic Assistant

  • Jun 2012 - Aug 2014

  Henderson, Nevada • Supported the Clinic Director in ensuring that the Clinic Assistants complete all assigned duties in the assigned timeframes. • Scheduled patient appointment, surgeries, anesthesia, cardiac clearance and completed facility paperwork • Reviewed benefits and eligibility to ensure procedure coverage and patient responsibility • Handled Workers Compensation cases



CHW Nevada Imaging Center (A division of Dignity Health Medical Group)

• Medical Records Clerk

  • Nov 2011 - Jun 2012

  Henderson, Nevada • Organized and evaluated patient medical records • Reviewed medical records for accuracy and completeness • Scanned and retrieved medical records • Printed films/burned imaged on CD for courier’s route • Maintained knowledge of governmental provisions related to patient records and HIPAA



Columbia New York Presbyterian

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Administrative Assistant

  • Feb 2010 - Mar 2011

  Greater New York City Area • Verified benefits and eligibility • Processed and scheduled EEG referrals • Assisted with phones, scheduling, filing • Phoned in prescriptions/obtained medication prior authorizations



Las Vegas Neurosurgery and Spine Care

• Surgery Scheduler/Administrative Assistant

  • Oct 2004 - Jul 2009

  Henderson, Nevada • Scheduled patients for surgery, completed facility paperwork • Scheduled patients for diagnostic tests • Reviewed patients’ medications and health history to determine pre-admission testing • Scheduled appropriate medical and cardiac clearances • Counseled patients prior to procedures