Officer Administrator

• Nov 2021 - Present

Call Centre Agent

• Apr 2020 - Mar 2021

Inbound Call Centre AgentDuties: To receive and dispatch calls (Inbound & Outbound), handle complaints, and troubleshoot problems concerning service delivery initiatives of the Gauteng Provincial Government To register and log service delivery queries/complaints, perform administrative tasks through the monitoring of email complaints and requests of residents across the five regions of Gauteng and give feedback Assist in capturing information of residents in need of social relief packages, interventions, and assistance across the Province Log complaints/queries onto to the system, direct and escalate queries and unresolved cases that do not fall within the ambit of the Provincial Government mandate to the relevant National Department/Municipality/Sector/Entity Show less

Intergovernmental & International Relations Intern

• Apr 2018 - Mar 2020

To effectively Support the Provincial Social Cohesion, International and Intergovernmental Relations initiatives.Duties To provide effective strategic, operational, and administrative support to the unit (Photocopying, scanning, filing, typing memoranda, letters, drafting routine correspondence, submissions and procurement administration: RLS 01, Cost-Containment, Procurement Specification form), capturing, storing, retrieving and safekeeping documents Coordination of IR engagements i.e. drafting routine submissions for official travel requests, protocol training, diplomatic support & compliance (contact forms, note-verbale, visa requirements and official passport requests), logistical support for outbound and inbound missions, trade and investment engagements with International delegates, and project support in the implementation of the Annual IR Programme and commitments Quality assurance and input in the development of quarterly reports through the analysis of reports from sector departments for inclusion in the Bi-annual IGR report for submission to the relevant oversight bodies such as the Executive Council (Exco) Analysis of memoranda to extract key information and capture decisions Coordination of Intergovernmental Relations Practitioner’s Forums (IGRPF) and supporting Ntirhisano Premier’s Community Outreach Programme To facilitate communication with relevant stakeholders (Municipalities, Sector and National departments) to promote and support cooperative government, and handle routine enquiries and manage flow of correspondence Logistical support for quarterly IR, IGR and Social Cohesion meetings, agenda setting, preparing & distributing meeting packs, venue bookings, and minute taking Show less