Experience

ООО "Фаровон"

• Manager of recruitment and adaptation department

  • Nov 2022 - Present

• Senior Recruitment and Onboarding Specialist

  • Aug 2022 - Nov 2022



IO

• Nigeria
• Advertising Services

• Head of HR Department

  • Aug 2021 - Jul 2022

  -Development and implementation of a personnel management strategy; -Organization of recruitment and training; -Labor market analysis; -Budgeting of HR-processes and personnel document management; -Creation and development of the HR brand. -Development and implementation of a personnel management strategy; -Organization of recruitment and training; -Labor market analysis; -Budgeting of HR-processes and personnel document management; -Creation and development of the HR brand.



Ливо

• Russian Federation
• Information Services
• 1 - 100 Employee

• Head of contact center department

  • Sep 2021 - May 2022

  - Technical support of the contact center;- Personnel Management;- Management of operational activities of the contact center;- Training and improving the work of supervisors and contact center managers;- Strategic planning of the contact center;- Formation of operational goals and control of their implementation;- Management, analysis and preparation of projects;- Negotiating with new and existing clients and partners;- Tracking and analysis of key call-center indicators;- Drawing up a commercial proposal and calculating the cost of services;- Compilation of reports. Show less

• Head of HR Development Department

  • Jan 2020 - Sep 2021

  - Guiding the interview steps required to hire highly qualifiedemployees.- Labor market analytics;- Onboarding and adaptation of employees;- Support and development of the corporate culture of the company;- Preparation and implementation of all activities related to the certification of employees;- Creation of a program that allows you to optimize the work of the department in accordance with the goals organizations;- Providing necessary education and materials for managers and employees, includingseminars, manuals, standardized reports;- Implementation of a system for calculating the effectiveness of employees;-- Development of the company's HR brand;- Staff motivation. Show less

• Recruitment and training manager

  • Jan 2019 - Jan 2020

  - Planning and organization of training,- Staff training,- Development of training technology and broadcasting technology to mentors and managers,- Coordination of actions of all participants in the corporate training process,- Development of training programs, methodological activities.

• Call Center Operator

  • Aug 2018 - Jan 2019

  - Receiving incoming calls,- Hotline service - work with complaints and wishes,- Consulting support.