Experience

Digital Marketing Course

• India
• Education Administration Programs
• 1 - 100 Employee

• Client Service Manager

  • Jan 2018 - Present

  - Handled both inbound and outbound voice processes extensively for clients based in Europe to offer customer support, pitch services, offer after-sales support, maintain relationships for customer retention and collection of dues. - Provided regular updates to clients on the progress of their marketing projects and campaigns that directly affect each client. - Became the reliable point of contact for each client that is required to establish a strong business relationship. - Reported to the management for each client’s queries resolved and expedited them to the concerned department. Also, updated on the converted sales leads and forwarded to the senior team to customize the marketing package as per client's budget. Show less



Prishie.com

• India
• Retail

• Customer Relationship Manager

  • Feb 2013 - Jun 2017

  - Maintained relationships and provided support to retails customers along with B2B customers overseas. - Answered incoming calls, responded to customer's emails and messages. - Performed day-to-day communication with customers, updated them on the latest products to increased sales, and offered post-sale support. - Resolved customer complaints quickly and efficiently to offer a better customer experience with the brand. - Identified and escalated the issues to operations manager. - Maintained relationships and provided support to retails customers along with B2B customers overseas. - Answered incoming calls, responded to customer's emails and messages. - Performed day-to-day communication with customers, updated them on the latest products to increased sales, and offered post-sale support. - Resolved customer complaints quickly and efficiently to offer a better customer experience with the brand. - Identified and escalated the issues to operations manager.