Experience

Input Zero Technologies Pvt. Ltd.

• India
• Information Technology & Services
• 100 - 200 Employee

• Technical Presales

  • Dec 2022 - Present

  Gurugram, Haryana, India Consultant for ServiceNow / UI Path Products • Part of the CoE team • Conduct the training on ServiceNow products • Play the role of Subject Matter Expert for the solution to be implemented. • Requirement Gathering, Project Planning and Transition, Solution Design and Implementation, Administration, Integrations, Operations Support, Issue Analysis. • Providing KT to New Customer Resources & present demo to stake holders. • Understanding client requirements and problem… Show more Consultant for ServiceNow / UI Path Products • Part of the CoE team • Conduct the training on ServiceNow products • Play the role of Subject Matter Expert for the solution to be implemented. • Requirement Gathering, Project Planning and Transition, Solution Design and Implementation, Administration, Integrations, Operations Support, Issue Analysis. • Providing KT to New Customer Resources & present demo to stake holders. • Understanding client requirements and problem statements and positioning key ServiceNow/BMC solutions to meet the expectations. • Delivery of technical product demonstrations and proof of concept to the customer. • Scoping the implementations and drawing project planning/costing estimations. • Assistance to Sales Team and Delivery teams with the respective hand-overs at multiple stages of customer engagement. • Identification of new implementation opportunities within existing customers by understanding their environment and priorities. Show less



C-Zentrix (Towards Vision Technologies Pvt. Ltd.)

• Sr. PreSales Consultant

  • Dec 2020 - Dec 2022

  Gurugram, Haryana, India  Product demo to prospects, understanding changes, Configuring product, Training to customer.  Documentation, coordinating project with the Development team. Sharing MoM, Solution docs, Compliance sheet, SOW (internal/external), product docs, POC(proof of concept(3-7 days) free if generic products, paid if customization), PPT , architecture (Network architecture).  Ownership, elicitation and documentation of business needs and business requirements.  Act as primary requirements… Show more  Product demo to prospects, understanding changes, Configuring product, Training to customer.  Documentation, coordinating project with the Development team. Sharing MoM, Solution docs, Compliance sheet, SOW (internal/external), product docs, POC(proof of concept(3-7 days) free if generic products, paid if customization), PPT , architecture (Network architecture).  Ownership, elicitation and documentation of business needs and business requirements.  Act as primary requirements go-to person during the design and build phase of projects.  Ownership, delivery and documentation of functional requirements and specifications.  Liaise between Client Services, UX, Strategy and Technology teams to ensure quality solution.  Meeting clients to understand their process requirements, translate it into system configuration and custom developments and prepare an achievable delivery schedule.  Documentation of internal requirements and solution sets as applicable.  Keep a close track on work in progress, customer complaints and accounts receivables.  Create business presentations, and to prepare software requirement specifications.  Understand technical requirements of clients and help the team to execute it in the best possible way.  Build and leverage relationships with existing clients through proactive meetup, and ongoing client service to ensure retention of clients. Show less



KocharTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Professional

  • Jan 2019 - Feb 2020

  Gurugram, Haryana, India  Use to help customers to buy the right product of Samsung after analyzing their requirements.  Worked as pre-sales(Solution) consultant in KnowMax ,  Oversee a Project from prospect to delivery (Product presentations and demos, POC, technical solutions to the clients, answers to RFI/RFP.)  Planning, Project scope, and delivery definition, according to the customer's business strategy  Follow-up and coordination of development teams for exact efforts estimation … Show more  Use to help customers to buy the right product of Samsung after analyzing their requirements.  Worked as pre-sales(Solution) consultant in KnowMax ,  Oversee a Project from prospect to delivery (Product presentations and demos, POC, technical solutions to the clients, answers to RFI/RFP.)  Planning, Project scope, and delivery definition, according to the customer's business strategy  Follow-up and coordination of development teams for exact efforts estimation  Technical writing: SOW, technical and functional specifications, Solution document  Direct customer relation management  Evaluating specific requirements of the customer and documentation  Proactively working with the customers to ensure smooth delivery and implementation of hardware & software Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Services Specialist B2B

  • Jun 2016 - Jul 2018

   Worked in Amazon North America Region as Seller support executive (B2B) handing seller’s queries related to their missing and extra products on amazon and use to initiate reimbursement for the same after getting a confirmation from the backend team basis on solution provided on tickets raised by me. (Inbound Voice Support).  Worked in Sprint Chat Billing Process as account manager, Use to provide refund to the customer based on Lease and Installment Billing scenario after depreciating… Show more  Worked in Amazon North America Region as Seller support executive (B2B) handing seller’s queries related to their missing and extra products on amazon and use to initiate reimbursement for the same after getting a confirmation from the backend team basis on solution provided on tickets raised by me. (Inbound Voice Support).  Worked in Sprint Chat Billing Process as account manager, Use to provide refund to the customer based on Lease and Installment Billing scenario after depreciating handset value if returned in lease and IB completion of 18 months. Show less