Experience

ieng Group

• Lebanon
• Telecommunications
• 700 & Above Employee

• Core Network Manager

  • Sep 2022 - Present

  Responsibilities & Tasks: Managing MTNAF CS and PS NW. Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking Validate and approve integration test results for a new service, terminal and equipment type or vendor Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance Participate on various change management boards, and forums as needed and coordinate customer participation as necessary Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary Approve the release and deployment strategy based on customer requirements and ensure execution of proper hand-over to operations Continuously drive for efficiency, improvements and excellence in service delivery Core Competences: Deployment and integration delivery management Change management Release and deployment management Efficiency improvement management Delivering results and meeting customer expectations Analyzing Deciding and initiating action Entrepreneurial and commercial thinking Persuading and influencing Relating and networking Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Front Office Manager

  • Jan 2020 - Sep 2023

  Overall responsible for the delivery of First Level Assurance .Ensure that customers KPI/SLAs are met.Effectively interface with customer to resolve any conflicts or blocking issues.Develop and promote the effective functioning of all 1st level operations activities across all of the NOC functions.Directs coordination efforts with Back Office, Field Maintenance, Provide coaching to Front Office engineer of any new requirement / Ensure focus on improving customer perceptionEnsure Individual Performance Management is conducted for all personnel in line with global HR directivesEnsure the best practices are applied to daily delivery Show less

• Back Office Manager

  • Mar 2015 - Sep 2023

  - Participates in knowledge transfer, documentation and maintain and enhance existing network diagrams.- Ensures the well-being of staff in terms of their task performance- Supports needed activities during project implementation- Provide proper reporting of timely (daily, weekly and monthly) tasks- Provided proper reporting for performance and provide input on license and performance limitations.- Problem Management initiation and accountable for Incident Cause Identification/Report- Supplier/Partner Incident Interaction and Field Maintenance Corrective Maintenance Execution Support- Result oriented with good skills in leading and motivating people and conscious of responsibility.- Flexible and responsive to changing work patterns and demands. A thorough and methodical approach to work.- Analyze & implement training needs for team and provide mentorship - Ensure the Operations team is adequately staffed according to the service delivery KPI- Provide necessary Management reports of Network performance - Define operations routines, schedules and reporting based on goals and priorities defined by Management & Control / Operations management - Co-ordinate work with Management Team- Planning of work for Network Operations on main goals and priorities defined by operations Management Show less

• Incident Manager

  • Jul 2012 - Sep 2023



MTN Afghanistan

• Afghanistan
• Telecommunications
• 200 - 300 Employee

• Core Network Engineer

  • Feb 2007 - Sep 2023

  To ensure smooth company operations by performing switch operation and maintenance activities according to the company standards.1. Monitor alarms related to all core network elements (MSC/MSS ,HLR MGW and STP) and report them to NSS Supervisor.2. Monitor load on different systems and report any overloads of SS7 and SIGTRAN to NSS Supervisor3. Perform all level1 preventive and corrective maintenance tasks in coordination with NSS Supervisor4. Carry out backup for all network elements (MSC/MSS ,HLR MGW and STP) on specific basis5. Perform all translation and routing tasks in coordination with the NSS Supervisor6. Perform daily routine and ensure all NSS elements (MSC/MSS ,HLR MGW and STP) are operating at acceptable levels.7. Prepare CMF and logs all changes in the NSS.8. Perform internal and external Trunks expansions.9. Define HO and Site parameters in VLRs10. Collect traffic observation Data and send them to NSS Supervisor11. Perform GSM services functional test on specific agreed basis12. Configure Roaming partners data and perform IREG testing13. Solve International Roaming problems and make traces using protocol analyzer14. Solve all GSM subscriber services problems reported from Customer service15. Check availability of all VAS services on daily basis.16. Perform Ad-Hoc duties as assigned by management.17. Attend all in-house training. 18. Attend out side training classes when appropriate19. Report all job duties to manager.20. Proper cabling of E1 connections21. Working on shifting base in case required22. Travelling to remote site for O&M purpose Show less

• Network Switching Superivisor

  • 2008 - 2010

  1. Supervise the work done by NSS Engineers and monitor the quality of work2. check if all cabling has been done with proper labeling and routing3. monitoring if the maintenance of MSC is being done properly4. responsible to prepare work order for operations5. responsible to check if all activities is being logged in the log book6. continuous monitoring the performance of core network and plan for better performance7. Monitor & create traffic reports related to core network on weekly basis8. Monitor alarms related to all network elements including interconnect and report them to NSS Manager9. Perform all preventive and corrective maintenance tasks in coordination with NSS Manager10. Ensure that backup is carried out for all network elements on weekly/monthly basis.11. Monitor all translation all translation and routing tasks.12. Ensure that CMF and logs are perform and follows13. Ensure that daily routines done and perform daily on each nodes.14. Monitor internal and external Trunks expansions15. Responsible for proper access to different core network element.16. Analyze traffic data and CDR records.17. Perform GSM services functional test on monthly basis18. Liaise with roaming partner DURING IREG testing19. support NSS Engineer during IREG and trouble shoot problems20. Identify any roaming problem and direct team member to solution.21. Solve all GSM subscriber services problems reported from Customer service22. Coordinate with other operator for technical issues of interconnection. Responsible for NSS expansion project. 23. Perform Ad-Hoc duties as assigned by management.24. Attend all in-house training. 25. Attend out side training classes when appropriate26. Report all job duties to manager. Show less