Experience

Rexel UK Ltd

• United Kingdom
• Wholesale
• 700 & Above Employee

• Warehouse Operative

  • Mar 2023 - Present



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Direct Sales Manager

  • Oct 2022 - Jan 2023



Energy Aspects

• United Kingdom
• Information Services
• 100 - 200 Employee

• Sales Operations Specialist

  • Nov 2021 - Oct 2022



Kigen

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Sales & Commercial Operations

  • Jan 2021 - Aug 2021



Team Aviation Ltd

• London, United Kingdom

• Director

  • Feb 2019 - Nov 2020



SHI Corporation UK Limited

• United Kingdom
• Information Technology & Services
• 100 - 200 Employee

• Inside Account Manager

  • Oct 2018 - Feb 2019



Telehouse Europe

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Sales Support Assistant

  • Oct 2017 - Oct 2018



1E

• United Kingdom
• Software Development
• 200 - 300 Employee

• Sales Operations Coordinator

  • Dec 2014 - May 2016

  • Training colleagues on MS Dynamics CRM/Salesforce. • Providing support on a daily basis to colleagues in relation to CRM/ Salesforce queries. • Creating reports and dashboards for each team within the business on a weekly basis. For example, compiling reports/ dashboards for the Marketing team centred around new leads, response times and targeting new and existing customers with the data available within Salesforce and the use of Data.com. • Creating Sales reports for Weekly Sales Forecast meetings which was presented to the Executive board (COO, CFO) and the Global Sales Team. Which outlined the number of sales generated for each region and which included commit/upside deals. • Implementing processes and compiling data to increase efficiency. • Providing ideas on how best to improve processes and the recording of data. • Generation of Sales reports in accordance with the relevant targets/ KPIs. • Saving all documentation to on-line customer databases. • Keeping CRM data accurate by compiling data quality reports and correcting errors by creating reports and dashboards on a weekly basis. • Responsible for assigning the correct territories within the Sales team. • Ownership of company profile for every targeted strategic account in Salesforce. • Implementing updates to CRM when available. • Creating the first business process document to help streamline internal CRM issues. • Pro-actively seeking feedback ensuring CRM/Salesforce issues have been addressed adequately. • Order processing in MS Dynamics CRM/Salesforce. • Implemented internal CRM training sessions. Show less



Just Eat Takeaway.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Case Advisor

  • Oct 2013 - Dec 2014

  • Handling customer enquiries by phone, email and livechat support. • Dealing with and rectifying complaints and service issues. • Building rapport with customers as well as our business clients. • Updating customer accounts on our CRM system. • Investigating account invoices. • Dealing with technical issues for end users and clients. • Handling customer enquiries by phone, email and livechat support. • Dealing with and rectifying complaints and service issues. • Building rapport with customers as well as our business clients. • Updating customer accounts on our CRM system. • Investigating account invoices. • Dealing with technical issues for end users and clients.



Aerospheres UK Ltd

• London, United Kingdom

• Sales Executive

  • Jun 2012 - Jun 2013

  • Handling a group of accounts, focusing on customer satisfaction and revenue growth. • Quoting for and sourcing materials. • Negotiating with suppliers to lower pricing and delivery lead-times. • Creating invoices via the in-house accounting and CRM system. • Maintaining specific items of stock for regularly ordering clients. • Handling a group of accounts, focusing on customer satisfaction and revenue growth. • Quoting for and sourcing materials. • Negotiating with suppliers to lower pricing and delivery lead-times. • Creating invoices via the in-house accounting and CRM system. • Maintaining specific items of stock for regularly ordering clients.