Experience

Mobilink

• Customer care

  Responsible for dealing with customer relevant queries, complaints and request for information on products and services Assigned the tasks of recording all communications between various parties Handled the tasks of drafting documents as requested by Customer Care Manager Prepared daily, weekly and monthly statistical reports Responsible for generating ideas on ways to resolve problems and serve customers in a better way Confirmed customer understanding of the solution and provided extra customer education as required Evaluating Performance of Team. Monitoring the key performance of the Team members. Monitoring financial operations of business center including monitoring of cash/credit flows, stock availability along with budgeting and forecasting of stock needs including (Sims, BlackBerry handsets, new connections etc) and monthly closing of both cash and stock. Conduct weekly finance audit. Show less



Mobilink

• IT Services and IT Consulting
• 200 - 300 Employee

• customer care representative

  • May 2005 - Present

  Responsible for dealing with customer relevant queries, complaints and request for information on products and services Assigned the tasks of recording all communications between various parties Handled the tasks of drafting documents as requested by Customer Care Manager Prepared daily, weekly and monthly statistical reports Responsible for generating ideas on ways to resolve problems and serve customers in a better way Confirmed customer understanding of the solution and provided extra customer education as required Evaluating Performance of Team. Monitoring the key performance of the Team members. Monitoring financial operations of business center including monitoring of cash/credit flows, stock availability along with budgeting and forecasting of stock needs including (Sims, BlackBerry handsets, new connections etc) and monthly closing of both cash and stock. Conduct weekly finance audit. Show less



Paktel

• Telecommunications
• 1 - 100 Employee

• Public Relation Officer

  • Feb 2003 - Apr 2005

  Assigned the tasks of processing customer orders as well as provides details about the products and services to customers Handled the responsibilities of designing activities to improve business performance and customer satisfaction Conducted needs-based selling by using non-scripted probing techniques to find customer requirements Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests Handled the tasks of preparing customer correspondence and updating customer files Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization Show less



Standard Chartered Bank

• Business development Officer

  • Sep 2001 - Feb 2002

  Creates strategic and actions plans that is help at the executive level of the company. Work in an office environment and organize projects and tasks with the help of an executive administrator The duties involved on concentrating on finding and expanding and extending current business into new local market Creates strategic and actions plans that is help at the executive level of the company. Work in an office environment and organize projects and tasks with the help of an executive administrator The duties involved on concentrating on finding and expanding and extending current business into new local market